Data Development Manager

THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX; Sheffield; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

35-hour week

Pension scheme

Health plan

Employee assistance programme

On-site gym

Job summary

The National Association of Citizens Advice Bureaux in Sheffield is seeking a Data Development Manager to lead the transformation and strategic use of data across services. You will shape data governance, reporting capability, and data architecture to support decision-making and service excellence.

Responsibilities include developing a new organisational data strategy, overseeing case management system optimisation, and line-managing the Data Analyst.

Qualifications

• Experience implementing data strategy and managing case management systems.
• Knowledge of data governance, GDPR and outcome tracking methods.
• Strong analytical and stakeholder management skills.

Responsibilities

• Lead transformation and strategic use of data to drive service excellence.
• Develop and lead a new organisational data strategy and governance.
• Advance data architecture and reporting across services.
• Oversee optimisation of case management systems and feedback tools.
• Line manage the Data Analyst and collaborate with stakeholders.

Skills

Data strategy

Case management systems

Data governance

Stakeholder management

Education

Data Science qualification

Information Management

Tools

GDPR compliance

Job description

Data Development Manager

Job summary

• Salary: £35,291
• Location: Sheffield
• Workplace: Hybrid working
• Contract: Permanent
• Hours per week: 35

About the role

This is an exciting opportunity to join one of the country’s largest Citizens Advice organisations, delivering advice and advocacy services to tens of thousands of people every year. We deliver services by phone, digitally and face to face, in multiple locations and to some of Sheffield’s most vulnerable communities. We also work to influence local and national policy and are committed to increasing the opportunities for those who use or need our services to help shape what we deliver.

As Data Development Manager:

• You will play a key role within the organisation by leading the
• Transformation and strategic use of data to drive service excellence, demonstrate impact, and support organisational decision-making.
• You will be responsible for developing and leading a new organisational data strategy, ensuring robust data governance, and advancing data architecture and reporting capability across all services.
• You will oversee the optimisation of case management systems, develop a range of client feedback tools (both qualitative and quantitative) and line manage our Data Analyst.

Proven experience:

• In data strategy implementation and case management system development and administration is essential.
• Ideally you’ll have a relevant qualification in Data Science, Statistics, Information Management.
• You’ll be able to demonstrate a comprehensive knowledge of data architecture, data governance, GDPR/data protection compliance, and outcome tracking methodologies, combined with strong analytical, technical, and stakeholder management skills.

We offer a supportive culture within a charity setting committed to social justice. Our attractive terms and conditions include: 35 hour working week; Pension scheme; Health Plan with integrated employee assistance programme and access to on-site gym.