Data & Communications Officer

Jersey Opera House; United Kingdom, United Kingdom; Remote; GBP 32,000 - 39,000; Full time

Job summary

Jersey Opera House in Jersey seeks a Data & Communications Officer to support marketing and communications, focusing on audience data, CRM, email marketing and digital channels. This 37.5 hours/week role offers £35,000 per annum.

Working closely with the Communications Manager, you will analyse audience insights to inform campaigns and help drive ticket sales while creating clear content for email, website and social media.

Qualifications

• Experience in marketing, communications, digital engagement, data/CRM or a related role.
• Excellent written communication and copywriting skills, adaptable for different audiences.
• Confidence with data, databases or CRM systems and ability to derive insights.
• Experience with audience segmentation, reporting or customer research.

Responsibilities

• Maintain and develop audience data within CRM/ticketing and communications systems.
• Create targeted segments for email campaigns and other communications.
• Analyse ticket sales, customer behaviour and campaign performance to provide insights.
• Produce reports on audience growth, engagement and email performance.
• Support audience research, surveys and evaluation.
• Coordinate with Box Office to ensure data capture quality.
• Ensure data protection compliance.

Skills

Data & CRM

Email marketing

Audience analytics

Tools

Spektrix

Ticketsolve

Job description

Job Title: Data & Communications Officer

Reports To: Communications Manager

Hours: 37.5 hours per week

Salary: £35,000 per annum

Job Purpose

The Data & Communications Officer will support the delivery of Jersey Opera House's marketing and communications activity, with particular responsibility for audience data, CRM, email marketing and digital communications.

Working closely with the Marketing & Communications Manager, the postholder will use audience insight and data to help inform campaigns, increase engagement and drive ticket sales, while creating clear and engaging communications across email, website, social media and other channels.

Key Responsibilities

Data, CRM & Audience Insight

• Maintain and develop audience data within the theatre's CRM/ticketing and communications systems, ensuring information is accurate and appropriately managed.
• Use audience data to create targeted segments for email campaigns and other communications.
• Analyse ticket sales, customer behaviour, campaign performance and audience trends to provide useful insight and inform future activity.
• Produce regular reports on audience growth, engagement, email performance and other agreed marketing KPIs.
• Support audience research, surveys and evaluation, helping the organisation better understand existing and potential audiences.
• Work with the Box Office team to support high standards of data capture and quality.
• Ensure audience data is handled in accordance with relevant data protection legislation and organisational policies.

Communications & Content

• Create engaging and audience-focused content for Jersey Opera House's website, email communications, social media and other channels.
• Maintain and update website content, ensuring information is accurate, timely and consistent with the Jersey Opera House brand.
• Build, schedule and distribute regular and targeted email communications.
• Support the planning and delivery of social media content across Jersey Opera House channels.
• Adapt copy and content for different audiences, platforms and campaigns.
• Help identify opportunities to tell the stories of Jersey Opera House, its programme, people and impact.

Marketing & Campaign Support

• Support the Marketing & Communications Manager in the planning and delivery of campaigns for productions, events and wider organisational activity.
• Use audience insight and previous campaign performance to help inform targeting and campaign activity.
• Monitor digital and campaign performance and provide clear reporting and recommendations.
• Liaise with visiting companies and producers to obtain marketing assets and information where required.
• Support the production and distribution of digital and printed marketing materials.
• Ensure communications consistently reflect Jersey Opera House's brand, tone of voice and organisational objectives.
• Work closely with Box Office, Programming, Front of House and other teams to ensure customer and programme information is accurate and consistent.
• Maintain organised records, campaign information, marketing assets and communications schedules.
• Keep up to date with developments in CRM, digital communications, social media and audience engagement.
• Support performances, launches, events and other organisational activity where required.

Person Specification

• Experience in marketing, communications, digital engagement, data/CRM or a related role.
• Excellent written communication and copywriting skills, with the ability to adapt content for different audiences and platforms.
• Confidence working with data, databases or CRM systems and an ability to interpret information and identify useful insights.
• Experience creating digital content and using social media platforms professionally.
• Experience using email marketing platforms and/or content management systems.
• Experience with audience segmentation, reporting or customer research.
• Strong organisational skills and excellent attention to detail.
• Ability to manage multiple priorities and work to deadlines.
• Strong digital skills and confidence learning new systems.
• An understanding of data protection and responsible use of customer data.
• Ability to work effectively both independently and as part of a collaborative team.
• Experience within theatre, arts, culture, entertainment or a similar audience-focused organisation.
• Experience using ticketing/CRM systems such as Spektrix or Ticketsolve.
• An interest in live performance and audience development.
• Numeracy
• Excellent organisational skills
• Problem-solving and decision-making
• Time management
• Working independently
• Multi-tasking
• Teamwork and collaboration
• Adaptability and flexibility

Working Pattern

This is a full-time role based at Jersey Opera House. Some flexibility will be required to support the theatre's programme, including occasional evening, weekend and public holiday working.

Applications close 5pm on Friday 9 October 2026.