Data Centre Technician

Oracle; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

Oracle is seeking a Data Centre Technician to provide comprehensive technical support and manage installations within their OCI datacenters. The role requires 24x7 site coverage, teamwork across technical and non-technical teams, and includes hardware, networking, and cabling responsibilities. Ideal candidates will possess strong technical skills, the ability to troubleshoot issues, and a commitment to operational excellence.

Benefits

Flexible medical and life insurance options

Retirement options

Volunteer programs

Qualifications

• Prioritizes ticketing queues and resolves escalations.
• Ability to perform break-fix tasks on hardware.
• Experience in technical support in datacenter environments.

Responsibilities

• Deliver effective technical support and installations, managing installations in Oracle Cloud Infrastructure.
• Provide 24x7 site coverage for Oracle OCI datacenter sites.
• Participate in the installation and maintenance of all production server hardware.

Skills

Technical support

Hardware installation

Networking

Cabling

Job description

Join to apply for the Data Centre Technician role at Oracle

Join to apply for the Data Centre Technician role at Oracle

• Responsible for effective delivery of technical support and installations. This will include break-fix tasks,
• includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing
• installations in an Oracle Cloud Infrastructure (OCI) datacenter.
• Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of
• technician activities in accordance with internal polices and service level agreements.
• Provide 24x7 site coverage for Oracle OCI datacenter sites.
  
  
  

Job Description

• Responsible for effective delivery of technical support and installations. This will include break-fix tasks,
• includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing
• installations in an Oracle Cloud Infrastructure (OCI) datacenter.
• Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of
• technician activities in accordance with internal polices and service level agreements.
• Provide 24x7 site coverage for Oracle OCI datacenter sites.
  
  
  

Responsibilities

• Effective delivery of technical support and installations. This will include break-fix tasks, includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing installations.
• Works primarily at an Oracle datacenter in a “mission critical operations” environment
• Requires a 7x24-hours commitment to participate in the regional standby rotation program and shift.
• Involves On-call shifts which means a driving license and the ability to reach the datacenter site within 60 mins.
• Work in close collaboration to other technical teams & non-technical teams (e.g networking, compute, compliance, business operations)
• Understand internal customer problem and provide technical solution in timely manner
• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, software
• Support deployment of on-site data center physical infrastructure, structured cabling installation is a significant part of this position
• Install, Replace and Troubleshoot Cables and Hardware
• Work within a ticket-based environment
• Able to prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued
• delivery of technician activities in accordance with internal polices and service level agreements. Be aware of, and abide by, Ticket processes and protocol, including OCI Change Management rules.
• System board level repair and fault diagnosis to SLAs
• Using provided tools to do a proper and timely internal reporting.
• Planning & commissioning new rack positions
• Involvement with the design & commissioning of new whitespaces
• Working as part of a multi-disciplinary team without friction
• Some travel will be involved.
  
  
  

Qualifications

Career Level - IC3

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [e-mail] or by calling [phone] in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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