Data Centre Technician

Barclays Business Banking; Slough; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join Barclays as a Data Centre Technician where you'll monitor and maintain critical technology infrastructure. You'll resolve complex technical issues while ensuring minimal disruption to operations. The role involves troubleshooting hardware, performing preventative maintenance, and enhancing monitoring tools. Successful applicants will demonstrate relevant technical skills and be expected to contribute to a collaborative team environment.

Qualifications

• Experience with various hardware platforms and IT infrastructure.
• Experience in change or incident management.
• Ability to troubleshoot and repair server-level hardware issues.

Responsibilities

• Provide technical support for the service management function.
• Execute preventative maintenance tasks on hardware and software.
• Analyze system logs and error messages to identify issues.

Skills

Troubleshooting

Cabling

Risk and controls

Education

CompTIA Server+ qualification

ITIL Foundation

Job description

Join us as Data Centre Technician at Barclays, where you'll effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

To be successful as a Data Centre Technician, you should have experience with

• Numerous hardware platforms, IT Infrastructure, and interdependencies, such as Storage and SAN elements, Unix and Wintel computing platforms, Networking platforms, emerging technologies from both a distributed systems and Data Centre infrastructure level
• troubleshooting and repairing hardware issues at the server level.
• Change and/or incident management in a similar support function (has experience of supporting software tools)
• Cabling. Working in data centre
  
  

Some Other Highly Valued Skills May Include

• ITIL Foundation or better
• CompTIA Server+ qualification. Any other relevant certification.
• 24 x 7 shift working experience.
  
  

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills

This role will be based in our Slough office

Purpose of the role

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

Accountabilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.
  
  

Analyst Expectations

• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.
  
  

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

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