Data Centre Technician

Oracle; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking a dedicated technical support professional for their datacenter in Bristol. The role involves delivering technical support, managing installations, and ensuring operational continuity in a mission-critical environment. Candidates should be prepared for a 24x7 schedule and possess the ability to respond quickly to on-call situations. Collaboration with various teams and a commitment to high service standards are essential.

Qualifications

• Career Level - IC3
• Possess a driving license for on-call shifts.

Responsibilities

• Deliver technical support and installations at Oracle datacenter.
• Provide 24x7 site coverage for Oracle OCI datacenter.

Skills

Technical Support

Problem Solving

Collaboration

Job description

Responsibilities

• Responsible for effective delivery of technical support and installations. This includes break-fix tasks, hardware, network, cabling, and rack deployments, site planning, problem escalation, and managing installations in an Oracle Cloud Infrastructure (OCI) datacenter.
• Prioritize ticketing queues, resolve escalations, and clear blocking issues to ensure continuous technician activities in accordance with internal policies and service level agreements.
• Provide 24x7 site coverage for Oracle OCI datacenter sites.

Qualifications

Career Level - IC3

Responsibilities

• Deliver technical support and installations primarily at an Oracle datacenter in a “mission-critical operations” environment.
• Commit to a 7x24-hours schedule, participating in regional standby rotation and shifts.
• Possess a driving license and the ability to reach the datacenter within 60 minutes for on-call shifts.
• Collaborate closely with technical and non-technical teams (e.g., networking, compute, compliance, business operations).
• Understand internal customer problems and provide timely technical solutions.
• Participate in the installation, monitoring, maintenance, support, and optimization of production server hardware and software.
• Support deployment of physical infrastructure in data centers, including structured cabling installation.
• Install, replace, and troubleshoot cables and hardware.
• Work within a ticket-based environment, prioritizing queues, resolving escalations, and clearing issues to ensure ongoing technician activities, adhering to internal policies and OCI Change Management rules.
• Perform system board-level repairs and fault diagnosis to meet SLAs.
• Use provided tools for proper and timely internal reporting.
• Plan and commission new rack positions and participate in the design and commissioning of new whitespace areas.
• Work as part of a multi-disciplinary team harmoniously.
• Some travel may be involved.