Data Centre Technician, Operations, IT, & Support Engineering

TN United Kingdom; Bristol; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dedicated Data Centre Technician to join their dynamic team in Bristol. In this role, you will be the primary resolver for various operating systems, ensuring system reliability and troubleshooting hardware and network issues. You will execute small projects, mentor junior staff, and participate in the development of AWS infrastructure. This position offers a unique opportunity to work in a 24/7 environment, fostering an inclusive culture that prioritizes work-life balance and career growth. If you are passionate about technology and eager to make a difference, this role is perfect for you.

Qualifications

• Experience with computer hardware and networking.
• Comfort with standing, walking, climbing ladders, and working in noisy environments.

Responsibilities

• Troubleshoot facility and rack-level events and perform root cause analysis.
• Install and configure hardware, resolve trouble tickets, and manage parts.

Skills

Problem Solving

Troubleshooting Linux servers

Hardware and network troubleshooting

Project Management

Mentoring

Education

Associate’s degree in IT

Networking certifications (CCNA, Network+)

Tools

Cisco

Juniper

Job description

Social network you want to login/join with:

Data Centre Technician, Operations, IT, & Support Engineering, Bristol

Client: Amazon Data Services UK Limited

Location: Bristol, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: f222990d9f2b

Job Views: 6

Posted: 05.05.2025

Expiry Date: 19.06.2025

Job Description:

AWS Infrastructure Services (AIS) owns the design, planning, delivery, and operation of all AWS global infrastructure. We support data centers, servers, storage, networking, power, and cooling equipment to ensure continual customer access to cloud services. Join a diverse team of engineers, security experts, operations managers, and more, to help us deliver high standards of safety, security, and capacity at low cost.

As a Data Centre Technician, you will be the primary resolver for your support team, troubleshooting issues on various operating systems, escalating complex problems, and maintaining documentation. You will execute small projects independently, act as an escalation point for junior staff, and understand all equipment aspects. Shift work, including 12-hour shifts and travel up to 10%, is required.

Key job responsibilities

1. Problem Solving: Maintain system reliability, troubleshoot Linux servers, virtualization issues, and escalate problems.
2. Technical: Troubleshoot hardware and network outages, participate in power and cooling events.
3. Operations: Meet 24/7 on-call requirements, install and configure hardware, resolve trouble tickets, manage parts and spares, and ensure security best practices.
4. Project Management: Participate in projects, contribute to metrics analysis, and support the development of AWS infrastructure.
5. Mentoring: Share knowledge and educate less technical staff.

About AWS

We value diverse experiences and encourage candidates to apply even if they do not meet all preferred qualifications. AWS is the leading cloud platform, fostering an inclusive culture with ongoing learning, mentorship, and career growth opportunities. We prioritize work-life balance and support flexibility.

A day in the life

Troubleshoot facility and rack-level events, perform root cause analysis, adhere to safety procedures, respond to emergency calls, and ensure physical security.

BASIC QUALIFICATIONS

• Willingness to work rotating shifts (day/night), including weekends, in a 24/7 environment.
• Comfort with standing, walking, climbing ladders, and working in noisy environments.
• Experience with computer hardware and networking.

PREFERRED QUALIFICATIONS

• Associate’s degree or higher in IT, applicable certifications, or military experience.
• Networking certifications such as CCNA or Network+.
• Experience with Cisco, Juniper, and data center operations.
• Knowledge of networking protocols, cabling standards, and testing.
• Valid driver’s license, own vehicle, and ability to pass driving record checks; travel may be required.