Security Contract Manager

Allscreens Nationwide Ltd; Tooting; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance Scheme

Discount shopping platform

Employee Assistance Programme

Cycle to Work Scheme

Job summary

ICTS (UK) Ltd is seeking an experienced Security Manager to lead a team at a busy university campus. You will work with the Regional Manager to ensure service delivery meets client requirements and manage systems for rotas, monthly reports, budgets and payroll.

Expect on-site leadership and hands-on duties as needed. Key responsibilities include rostering, training, and performance management, with on-call duties 24/7 and occasional night/weekend site visits.

Qualifications

• Strong customer service skills required.
• Excellent communication, organisation and interpersonal skills.
• Five years' checkable history and references.
• Pass a criminal records check (CRC) to required standards.
• Good IT and administration skills.

Responsibilities

• Be responsible for the operation at the set location and manage staff per policy.
• Ensure rosters comply with the working time directive and ICTS procedures.
• Maintain and update training records and ensure annual appraisals.
• Prepare monthly invoices and provide financial reporting.
• Liaise with local Emergency Services and client representatives.
• On call 24/7 and handle out-of-hours issues.

Skills

Customer service

Communication

Organisation

Interpersonal skills

Security experience

Job description

Managing the provision of security services at a busy University campus.

An experienced security manager, you'll work closely with the Regional Manager to lead a team of supervisors, officers and specialists to deliver services to client requirements. With full responsibility for operational performance, you will ensure that your teams are recruited, trained, briefed and deployed to provide an effective security presence. You will also use your strong IT skills to maintain and organise systems and records including rotas, monthly reports, budgets and payroll.

With excellent communication and interpersonal skills, you'll work closely with client representatives, visitors and colleagues to investigate, understand and resolve problems. You will also support your team by carrying out 'hands-on' operational activities if required.

Working hours are Monday - Friday, 09:00 - 19:00, but you will need to be flexible to manage and support your team. Site visits on nights and weekends will be required.

You will carry out a range of duties including:

• To be responsible for the performance of the company's operation at set location and to control the activities of employees within the company's policy and procedures.


• Overall responsibility for ensuring the Team carry out all aspects of their duties to the required standard and on time


• Ensure that assignment instructions (at each designated location) and control room procedures/instructions are kept up to date and that all relevant parties are informed (re-trained as appropriate) of changes.


• Overall responsibility to ensure that drills, refresher/initial training and re-training are carried out to the required specification and in according to the yearly plan.


• Approval of rosters, ensuring that the roster complies with the working time directive, all posts are filled using ICTS qualified personnel, that adequate reserves are trained and that contingency plans for absences (authorised and unauthorised) are maintained at all times - making the Shift Supervisors aware of these plans and how to implement them.


• Maintenance of good relations with local Emergency Services.


• Ensuring of the ICTS (UK) Ltd personnel are appraised annually.


• Reporting to the Regional Manager on all activities for the month to include financial reports, nonconformities, Incidents, disciplinary actions, training, staffing levels, leavers, new recruits, etc.


• Prepare and submit monthly invoices in accordance with ICTS instructions.


• Maintenance of standards & discipline of the Security Team.


• Overall responsibility of maintaining up to date personnel and training records on all members of the security team. Liaison with ICTS personnel department to keep their records up to date.


• On call 24/7 and able to handle out of hours issues (out of hours alarm activations, sick calls, additional client requests


• Use of client internal systems in relation to Invoicing and other financial duties


• Organise and liaise with the on-site team to complete Monthly reports


• Recruit and organise a relief officers' team that would be able to cover holidays, sick calls and additional hours request


• Maintain and manage client expectations, delivering a great service


• Innovate and bring added value to the contract


• Develop working relationships with Europeans colleagues

Management experience is essential, and to succeed in this role you will also need:

• Strong customer service skills and experience


• Excellent communication, organisation and interpersonal skills


• The ability to remain calm and professional under pressure


• Experience in a customer-facing role, ideally in security


• Good IT and administration skills


• Five years' checkable history and references


• To pass a criminal records check (CRC) to the required standards

Full training, uniform and health and safety equipment are provided, and you will also have access to:

• Health Insurance Scheme


• Discount shopping platform


• Employee Assistance Programme


• Cycle to Work Scheme

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.

South London and Maudsley NHS Foundation Trust