Bank Customer Service Assistant

Barclays Bank Plc; Taunton; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays Bank Plc in Taunton is hiring for a Customer Care/Analyst role focused on resolving customer queries and personalising interactions across multiple channels. You will collaborate with internal teams to meet client needs, ensure accurate transactions, and comply with regulatory requirements.

The role offers a competitive salary and comprehensive benefits. As part of the Customer Care team, you’ll work five days per week, including some weekends, with a starting salary of £26,700 and a

Qualifications

• Provide resolutions for customer queries and personalise interactions across multiple channels.
• Collaborate with sales, operations and risk management teams to meet client needs and ensure accurate, timely transactions.
• Deliver exceptional customer service by responding to inquiries, resolving issues and handling client requests efficiently.
• Support risk management, compliance and collections within the operations function.
• Adhere to regulatory requirements and internal policies related to customer care.

Responsibilities

• Collaborate across multiple digital channels to personalise each customer interaction.
• Enhance Barclays' digital capabilities when current technology is not yet sufficient.
• Maintain ongoing understanding of how all teams contribute to sub-function objectives.
• Provide specialist advice and support within own work area, taking ownership of risk and controls.
• Demonstrate Barclays Values and Mindset in daily activities and leadership behaviours where applicable.

Job description

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities

• Collaboration across multiple digital channels to personalise each interaction with a customer.
• Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
• Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
• Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
• Support teams within the business operations function as needed, including risk management, compliance and collections.
• Comply with all regulatory requirements and internal policies related to customer care.
• To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Analyst Expectations

• To meet the needs of stakeholders/ customers through specialist advice and support
• Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
• Likely to have responsibility for specific processes within a team
• They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
• OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
• Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
• Check work of colleagues within team to meet internal and stakeholder requirements.
• Provide specialist advice and support pertaining to own work area.
• Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
• Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
• Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
• Make judgements based on practise and previous experience.
• Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
• Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
• Build relationships with stakeholders/ customers to identify and address their needs.
  All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.
  As part of our Customer Care team, you'll work 5 days per week, including some weekends, and start with a competitive salary of £26,700. On top of that, you'll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we'll ensure you have everything you need to succeed and grow with us.