Data Centre Operations Technician

TN United Kingdom; Corsham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Data Centre Technician to enhance their operations. In this pivotal role, you will ensure the seamless deployment and maintenance of custom DCIM software across all client Data Centres. Your responsibilities will include troubleshooting hardware issues, managing installations, and collaborating with various teams to optimize processes. The ideal candidate will possess substantial experience in Managed Hosting, a solid understanding of Data Centre operations, and a passion for delivering excellent service. Join a forward-thinking company that values innovation and teamwork, and take your career to the next level!

Benefits

Travel Expenses Covered

24/7 On-Call Rota

Professional Development Opportunities

Qualifications

• 3+ years in Managed Hosting or Data Centre environments.
• Proficient in server, storage, and network deployment.
• Excellent communication and organizational skills.

Responsibilities

• Install, patch, and configure bespoke environments with various hardware.
• Troubleshoot LAN connectivity issues and assist internal teams.
• Conduct hardware and cabling audits to ensure system accuracy.

Skills

Managed Hosting Experience

Data Centre Operations

Server Deployment

Network Support

Communication Skills

Attention to Detail

Education

Relevant Technical Certification

Tools

Microsoft Office

Internal Ticketing Systems

Job description

Job Description

Overall purpose of the job:

• Build, utilize, maintain, and deploy custom DCIM software to ensure 100% adoption and accuracy across all Exponential-e client Data Centres.
• Track quality control of Racks, PDU’s, Tap Off’s, Patch Panels, Equipment, and associated patching, following established standards aligned with customer requirements and DCIM guidelines.
• Create, review, and update documentation related to installation and operational procedures to support Data Centre deployment and maintenance activities.

Key responsibilities:

• Install, patch, and configure bespoke environments with various hardware from multiple vendors.
• Use internal ticketing systems to troubleshoot, resolve faults, and replace components within managed hardware services.
• Configure and load balance Intelligent PDUs for power monitoring.
• Troubleshoot LAN connectivity issues and assist internal teams with remote access solutions.
• Identify faults in structured cabling and coordinate repairs with cabling teams.
• Ensure full deployment and accuracy of custom DCIM software in all Data Centres.
• Collaborate with departments to improve procedures and share knowledge.
• Produce reports on capacity and monitor power and cabling to support expansion.
• Follow change control procedures for critical environment modifications.
• Maintain compliance with third-party Data Centre policies and standards.
• Conduct hardware and cabling audits to ensure system accuracy.
• Perform additional tasks as assigned by management.
• Maintain professionalism and adhere to ISO standards and ITIL best practices.
• Manage access and tickets for visitors and third-party technicians.
• Monitor ticketing systems to ensure prompt responses within SLAs.
• Keep Data Centres clean and organized.

Knowledge and experience required:

• At least 3 years in Managed Hosting or Data Centre environments.
• Proficient in server, storage, and network deployment and support.
• Basic understanding of Data Centre M&E Design, Power, Cooling, Redundancy.
• Experience deploying hardware from recognized manufacturers in complex environments.
• Familiar with IT hardware concepts such as RAID, SAN, SCSI, FC, ethernet, iLO.
• Organized, self-motivated, and able to work independently and in teams.
• Proficient in Microsoft Office and email software.
• Excellent communication skills.
• Capable of working under pressure with attention to detail.
• Enthusiastic about delivering excellent service.
• Willing to participate in a 24/7 on-call rota.
• Valid UK Driving License and personal vehicle required.
• Willingness to travel; expenses covered by the company.