Data Centre Operations Cluster Manager - West London, LHR DCO

Amazon; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Data Centre Operations Cluster Manager in West London, where you'll lead a dedicated team in managing and optimizing data center operations. This role offers the unique opportunity to influence the efficiency and productivity of AWS's critical infrastructure while fostering a culture of innovation and excellence. You'll oversee a diverse team, ensuring compliance with security policies and driving improvements in customer experience. With a commitment to diversity and inclusion, this position encourages bold ideas and empowers you to make a significant impact in a fast-paced environment. If you're passionate about technology and leadership, this role is your chance to shine.

Benefits

Health Care Plans

Retirement Savings Plan

Employee Discounts

Flexible Working Hours

Training and Development Programs

Qualifications

• Extensive experience in IT Infrastructure or Data Centers with direct people management.
• Solid data mining and analytical skills, with knowledge in change and incident management.

Responsibilities

• Manage a large team across multiple Data Centers with a focus on efficiency.
• Drive innovation and automation within Data Center Operations.

Skills

IT Infrastructure Management

Data Center Operations

People Management

Change Management

Incident Management

Analytical Skills

Security and Safety Compliance

Vendor Management

Education

Experience in IT Infrastructure or Data Centers

Data Center related certification (CDCP/S/E, CDCMP/TP)

Tools

Server Hardware

Logistics Management

Capacity Planning Tools

Job description

Data Centre Operations Cluster Manager - West London, LHR DCO

Job ID: 2822456 | Amazon Data Services UK Limited

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The company's infrastructure consists of various custom built and off-the-shelf applications operating on a variety of platforms and other major technologies. As Data Center Cluster Manager, you will be managing a large team of people on a 24/7 rotating shift across multiple Data Centers. You should be familiar with Problem Change & Incident Management, creating & tracking expenditure, continuously design and implement new mechanisms. The role includes mentoring, developing and growing people in all levels, supporting Infrastructure projects and proposing technical solutions that are scalable.

Key job responsibilities

1. Team management of experienced Data Center Managers leading Data Center Technicians. This includes recruitment / people development through coaching and mentoring / performance review / rotation management.
2. Define the strategy to improve the efficiency and productivity of day-to-day 24x7 Data Center Operations.
3. Manage and continuously Improve the workflows, processes and throughput for data Centers Operations.
4. Manage effectively the global yearly operating budget: CAPEX (technical equipment, infrastructure development), OPEX (cost of personnel, service provision, consumables and team events)
5. Ensure all operational KPIs and Metrics are consistent, being measured and met.
6. Drive innovation and automation within Data Center Operations.
7. Challenge the quality and quantity of services being provided by the Data Center Operations team and continuously strive to improve our Customer Experience.
8. Management of large-scale events in the Datacenters (crisis situations: thermal or power events, networking issues, etc.)
9. Manage Vendor performance.
10. Ensure Data Centers are compliant with all relevant security policies and procedures.

BASIC QUALIFICATIONS

1. Extensive experience in IT Infrastructure environment or Data Centers or a in manufacturing domain (e.g., aircraft, automobiles, consumer electronics, heavy machinery, list not exhaustive) or military experience and several years of direct people management experience
2. Solid data mining, analytical skills, as well as In-depth knowledge and experience of change and incident management.
3. High literacy in security, safety and customer data protection and the ability to learn new technologies related to Data Centers

PREFERRED QUALIFICATIONS

1. Knowledge/experience of server hardware (storage system, Network); maintenance/troubleshooting; Safety, Physical and IT Security; Logistics; Power; Cooling & Facilities Engineering
2. Experience with capacity planning; Lean Six Sigma and/or Agile and Project Management skills
3. Data Center related certification - CDCP/S/E, CDCMP/TP.
4. Solid communication and decisions making skills in challenging situations and in a fast-paced environment

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Posted: November 27, 2024 (Updated about 1 hour ago)