Data Centre Operations Cluster Manager - West London, LHR DCO

Amazon Web Services (AWS); Hemel Hempstead; On-site; GBP 60,000 - 90,000; Full time

Job summary

A leading cloud platform is seeking a Data Center Cluster Manager to oversee multiple Data Centers. The role involves managing teams, optimizing operations, and ensuring compliance with security policies. The ideal candidate will have extensive IT infrastructure experience and strong leadership skills, fostering a culture of innovation and efficiency.

Benefits

Flexible Work Hours

Professional Development Opportunities

Inclusive Team Culture

Qualifications

• Extensive experience in IT Infrastructure and people management.
• Strong data analysis skills and knowledge of security and customer data protection.

Responsibilities

• Manage teams of Data Center Managers and Technicians.
• Develop strategies to improve operational efficiency.
• Drive innovation and automation within Data Center Operations.

Skills

Data Analysis

Change Management

Incident Management

Leadership

Education

Data Center Certifications

Tools

Lean Six Sigma

Agile

Job description

Description

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support data centers, servers, storage, networking, power, and cooling equipment to ensure continual customer access to cloud services. We work on complex problems involving supply chain variables and are seeking talented individuals to join us.

You will join a diverse team of software, hardware, network engineers, supply chain specialists, security experts, operations managers, and more. Your role involves collaborating across AWS to uphold safety, security, and cost-efficiency, fostering an inclusive culture that welcomes innovation and ownership.

The infrastructure includes custom and off-the-shelf applications across various platforms. As a Data Center Cluster Manager, you will manage a large team across multiple Data Centers on a 24/7 rotating shift. Familiarity with Problem, Change & Incident Management, expenditure tracking, process design, and implementation is essential. Your responsibilities include mentoring staff, supporting infrastructure projects, and proposing scalable technical solutions.

Key job responsibilities

1. Manage teams of experienced Data Center Managers and Technicians, including recruitment, coaching, performance reviews, and rotations.
2. Develop strategies to improve operational efficiency and productivity of 24x7 Data Center operations.
3. Optimize workflows, processes, and throughput for Data Center operations.
4. Manage the global annual operating budget, including CAPEX and OPEX.
5. Ensure operational KPIs and metrics are measured and met.
6. Drive innovation and automation within Data Center Operations.
7. Enhance service quality and customer experience through continuous improvement.
8. Manage large-scale events and crisis situations in Data Centers.
9. Oversee vendor performance and ensure compliance with security policies.

A day in the life

About The Team

Diverse Experiences

At AWS, we value diverse experiences. Candidates are encouraged to apply even if they do not meet all preferred qualifications, including those with non-traditional career paths or alternative experiences.

Why AWS?

Amazon Web Services is the leading cloud platform, trusted by startups and Fortune 500 companies alike. We innovate continuously to support our customers' success.

Inclusive Team Culture

Our culture promotes learning, curiosity, and inclusion through employee-led affinity groups and events like CORE and AmazeCon.

Mentorship & Career Growth

We support professional development through knowledge-sharing, mentorship, and career resources to help you grow.

Work/Life Balance

We prioritize work-life harmony and offer flexibility to support your personal and professional well-being.

Basic Qualifications

• Extensive experience in IT Infrastructure, Data Centers, manufacturing, or military with people management experience.
• Strong data analysis skills and experience with change and incident management.
• Knowledge of security, safety, and customer data protection, with ability to learn new Data Center technologies.

Preferred Qualifications

• Knowledge of server hardware, maintenance, troubleshooting, security, logistics, power, cooling, and facilities engineering.
• Experience with capacity planning, Lean Six Sigma, Agile, and project management.
• Data Center certifications such as CDCP/S/E, CDCMP/TP.
• Strong communication and decision-making skills in fast-paced environments.

Amazon is an equal opportunity employer committed to diversity and inclusion. We prioritize privacy and data security and provide accommodations for applicants with disabilities. For more details, visit the provided links.