Data Centre Engineer

TieTalent; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Data Centre Engineer to join their dynamic team in London. This role focuses on ensuring operational excellence within Data Centres, providing critical support, and maintaining high standards of service. The ideal candidate will thrive in a collaborative environment, working closely with various teams to deliver outstanding customer experiences. You will be responsible for troubleshooting hardware issues, installing and decommissioning equipment, and ensuring maximum uptime. If you are passionate about technology and eager to develop your skills in a supportive setting, this opportunity is perfect for you.

Qualifications

• 1+ years experience in supporting server hardware and network equipment.
• Experience with installation and troubleshooting of hardware and basic systems.

Responsibilities

• Troubleshoot hardware faults and maintain Data Centre equipment.
• Provide hands-on services to departments and external customers.

Skills

Troubleshooting hardware faults

Installation of server hardware

Network equipment support

Basic Linux/Windows systems

Communication skills

Organizational skills

Education

Certified Data Centre Technician (CDCT)

Tools

Cisco networking

VMware

Job description

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Position Summary

The Data Centre team is responsible for operational excellence across all Claranet UK Data Centres, including installation and support of Claranet and customer equipment, mechanical and electrical facilities management, and security.

This customer-focused team is split between London and Bristol, providing critical on-site support around the clock. Our Data Engineers manage the lifecycle of hardware hosted within Claranet UK Data Centres, offer remote assistance for colocation customers, and support facility operations to maximize uptime.

Role Mission

Claranet aims to build long-term, trusted relationships by delivering market-leading managed services. Our platforms, infrastructure, and data centres are vital to this strategy, ensuring 24/7 access for our customers. We seek a Data Centre Engineer to help create stable, reliable platforms, ensuring optimal operation and efficiency across our technology landscape.

Objectives and Key Results

The Data Centre Engineer is part of the Data Centre Practice within Customer Experience and Managed Service. The key objectives include:

1. Operating on a rotational roster of dayshifts between 8:00am and 8:00pm, Monday to Friday, totaling 37.5 hours/week.
2. Participating in an on-call rota, covering escalations outside regular hours, generally once every 4 weeks, with additional compensation.
3. Assisting Claranet customers and visiting engineers with installation and support, representing Claranet professionally at Data Centre sites.
4. Maintaining site security and access control, working with the security team to uphold quality and security certifications such as ISO9001 and ISO27001.

Duties and Responsibilities

Essential duties include:

• Troubleshooting hardware faults and installing spare components as needed.
• Based at Docklands and Hoddesdon Data Centres (must live within 1 hour commute, EN11 & E14), with occasional travel to other UK sites.
• Providing hands-on services to departments and external customers.
• Installing and decommissioning managed equipment within Data Centres and customer sites.
• Performing routine maintenance to ensure maximum uptime.
• Handling fault escalations, providing timely updates, and maintaining documentation.
• Conducting physical checks, audits, and managing Data Centre assets and security.

Collaboration

Work closely with Customer Experience, Managed Services, Delivery, Support, and Change teams to ensure high standards of installation and support.

Position Specifications

Behavioral competencies:

• Positive attitude, effective under pressure, strong communication skills, motivated, independent, organized, and safety-conscious.

Technical requirements:

• At least 1 year experience supporting server hardware, network equipment, and working within Data Centres.
• Experience installing and troubleshooting hardware, firewalls, switches, routers, and basic Linux/Windows systems.
• Certified Data Centre Technician (CDCT) or similar qualification preferred.
• Basic knowledge of Cisco networking, VMware, and cabling.

Nice-to-have skills:

• Firewalls, switches, routers, Linux, Windows experience.

Work Experience

• Data Engineer, Data Infrastructure, Database Administrator, System Engineer roles.

Additional Information

• Location: London, England
• Seniority Level: Entry level
• Employment Type: Full-time
• Job Function: Information Technology
• Industries: Technology, Internet