Data Centre Day/Night Shift Senior Technician

CBRE; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in real estate services is seeking a Data Centre Day/Night Shift Senior Technician in London. The role involves ensuring optimal operations in data centers while adhering to safety standards and service agreements. Ideal candidates will have experience in similar environments and strong communication skills.

Benefits

Health and Safety Training

Career Advancement Opportunities

Employee Support Programs

Qualifications

• Experience in a data center environment is preferred.
• Knowledge of safety standards and regulations is essential.
• Ability to work collaboratively and communicate effectively.

Responsibilities

• Monitor and respond to service requests and alarms.
• Ensure compliance with safety and operational standards.
• Liaise with shift leaders to manage service delivery.

Skills

Problem Solving

Communication

Teamwork

Job description

Data Centre Day/Night Shift Senior Technician

Job ID 211284

Posted 28-Apr-2025

Service line GWS Segment

Role type Full-time

Areas of Interest Data Centers, Engineering/Maintenance

Location(s) London - England - United Kingdom of Great Britain and Northern Ireland

Job Title: Data Centre Day/Night Shift Senior Technician

Business Sector: Data Centre Solutions - Critical Environments

Location: London, UK

COMPANY PROFILE

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Purpose of Job

To control and implement deliverables against all allocated Customer Specific Service Level/KPI Agreements. To contribute to the development and successful operation of the Managed Services function, working with colleagues to develop and implement departmental strategy, objectives, and improvement processes.

The operational requirements for customer sites include working as part of a 24/7 shift team on a rota basis, with availability to cover shifts for colleagues where possible.

The DCS Shift Technician is responsible for liaising with the DCS Shift Leader to ensure timely delivery of requests. It is also their responsibility to maintain close communication with the customer and promote a positive image of the company.

Key Responsibilities

• Adhere to rules and regulations concerning Buildings and Communications rooms.
• Ensure all work is completed to the expected standards.
• Liaise with the customer and promote a positive company image.
• Notify the shift leader or DCS Infrastructure Manager of any issues affecting service delivery.
• Escalate issues promptly to the appropriate management.
• Report absences or lateness as per company procedures.
• Meet health and safety requirements and escalate incidents.
• Wear the correct uniform and notify support teams of additional requirements.
• Request annual leave within the proper timeframes.
• Complete and submit timesheets and overtime requests on time.
• Check and action emails and job queues regularly.
• Complete toolbox talks monthly.
• Ensure TCMs and e-permits are in place with relevant approvals.
• Maintain cleanliness of workshop and storerooms, update stock spreadsheets.
• Report hardware discrepancies within data racks.
• Survey Service Now requests and ensure infrastructure and cable management are correct.
• Monitor site workflows such as Service Now and ITA.
• Inform requesters of installation delays.
• Monitor site tools and programs like e-permit, TCM, SCADA, BMS, VESDA, Fireworks.
• Deal with alarms from monitoring tools promptly and escalate as needed.
• Monitor the hotline and respond professionally.
• Maintain cleanliness of plant and communication rooms.
• Review documentation on SharePoint regularly.
• Perform hardware tasks such as racking, patching, decommissioning, and installations.
• Notify stock requirements to the infrastructure manager or line manager.
• Perform other duties as delegated.
• Ensure compliance with KPIs and SLAs.

Accountabilities

• Report directly to the DCS Service Delivery Manager and site management team during shifts.
• Have no direct reports.
• No direct budget responsibility but maintain financial awareness for parts and consumables.

EQUAL OPPORTUNITIES

We are an equal opportunities employer and do not discriminate on various grounds including gender, race, religion, disability, etc.