Data Centre and Performance Team Leader

crownholdings; Wantage; On-site; GBP 70,000 - 110,000; Full time

Job summary

Crown Holdings is seeking an experienced Senior IT Infrastructure Lead to manage and advance our European Server & Storage infrastructure, data centres, backups and disaster recovery. You will ensure secure, reliable and high-performance systems to support manufacturing operations.

Leading a team within the Data Centre and Performance function, you will drive governance, coordinate cross-geo initiatives and implement monitoring solutions that meet regulatory and cost requirements.

Qualifications

• IS background with at least 5 years' experience in a Microsoft-based IS infrastructure.
• Demonstrable leadership experience across multiple geographies.
• Strong knowledge of server technologies, solutions, and operations.
• Solid understanding of performance monitoring technologies and baselining.
• Proven track record developing and implementing new server platforms.
• Experience of IT in a manufacturing environment.
• Co-ordination of activities across geographies.

Responsibilities

• Investigation and response to server and performance incidents focusing on continual service improvement.
• Develop and test disaster recovery plans with regular DR testing.
• Ensure servers and data backups meet RTO and RPO objectives.
• Collaborate with business units to align server infrastructure with needs.
• Define and deliver a secure, reliable server and data centre strategy.
• Identify and implement technologies to improve monitoring and performance.
• Coordinate operational support of third-party and internal server infrastructure.
• Lead cross-divisional IT teams to align shared server platforms.
• Ensure governance, audit, and licensing compliance for servers and monitoring.
• Document server and monitoring standards and keep documentation up to date.
• Maintain data centre standards and regular room audits.
• Perform system performance baselining and continuous improvement.
• Develop skills within the Data Centre and Performance team.
• Provide day-to-day management of the Data Centre and Performance team.

Skills

Leadership

Stakeholder communication

Planning and organisation

Time management

Teamwork

Education

Bachelor's degree in Information Technology

ITIL Foundation

PRINCE2 qualification

Job description

About this opportunity

Primarily responsible for providing, developing and maintaining a secure, reliable and performant Server & Storage infrastructure which host the European IT systems used by the organisation to facilitate their business processes. This role is also responsible for the ongoing maintenance, operation and continuous improvement of the European Division's Data Centres, Backups and Disaster Recovery solutions and processes as well as server and system performance monitoring.

Main responsibilities

• To ensure that investigation and response to server and performance related incidents are performed quickly, efficiently and diligently with a focus on continual service improvement.
• Develop efficient and thorough disaster recovery plans and perform regular testing.
• Ensure the division's servers & data are backed up and meet all RTO and RPO objectives.
• Liaise with Business units and corporate functions to ensure that the server infrastructure addresses current and future business requirements.
• Lead the definition & delivery of a secure, reliable and performant server and data centre infrastructure strategy that meets the current and future needs of the organisation whilst effectively managing costs.
• Identify, determine feasibility and implement technologies and trends that could help improve Crown Europe's server and data centre infrastructure and system performance monitoring solutions and standards.
• Co-ordinate the effective and efficient operational support of all third party and internally managed server infrastructure.
• Work with the IT teams in the other Crown divisions to ensure shared server platforms are managed appropriately, and to align strategic goals wherever possible.
• Meet governance and audit requirements and ensure compliance with all necessary server and performance monitoring related regulations, local legislations and licensing compliance.
• Ensure that all server and performance monitoring solutions comply with cyber security policies and frameworks so they remain secure and minimise the risk of cyber attacks.
• Document server and system performance monitoring solutions and standards and keep all related documentation up-to-date.
• Define and maintain all standards related to data centres, and perform regular checks/audits to ensure all rooms that host server infrastructure meet those standards.
• Perform regular system performance baselining and monitoring to ensure that the needs of the end users and IT systems are met and continuously improved.
• Develop skills and knowledge within the rest of the Data Centre and Performance team.
• Provide day to day management of the team members in the Data Centre and Performance team, ensuring they are happy, motivated and perform to their highest potential.

Required education and qualifications

• A bachelor's degree in Information Technology subject (or similar)
• Certified in ITIL Foundation
• PRINCE2 qualification

Required knowledge and experience

• IS background with at least 5 years' working with a Microsoft based IS Infrastructure
• Demonstrable leadership experience
• Detailed knowledge of Server technologies, solutions, procedures & processes
• Strong understanding of performance monitoring technologies
• Can demonstrate a history of developing & implementing new server platforms
• Understanding of IT within a manufacturing environment
• Co-ordinated activities across multiple geographies

Required skills and competencies

• Strong internal and external stakeholder communication skills
• Planning and organisation skills
• Excellent time management
• Teamwork