Data Center Technician: Remote Hands & Setup

Digital Realty; Greater London; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

On-site training

Career development

Job summary

Digital Realty is seeking a Technician to support service requests and remote hands tasks, ensuring smooth customer infrastructure operation within our data centers in the Greater London area. The role focuses on safe, efficient hands-on activity under supervision, documentation, and collaboration with the Implementation Services team.

You will handle remote hands, migrations, de-installations, cross-connects, and reporting, with exposure to network and IT fundamentals and a strong emphasis on

Qualifications

• Basic understanding of telecommunications, IT, or electrotechnical environments.
• Familiarity with basic network infrastructure and measurement tools.
• Skills in optical fiber installations, wiring networks, electrical wiring, and network configurations.
• Basic problem analysis and troubleshooting abilities.
• Proficiency in service-oriented software, task handling, and administration.
• Knowledge of Microsoft Office and Service Management applications (e.g., Excel).

Responsibilities

• Provide technical customer service support and operational interventions requested by clients.
• Handle Remote Hands requests, including: customer equipment migration (labeling, installations, documentation, and testing); emergency troubleshooting and maintenance of customer infrastructure (rebooting, resetting, connectivity issues); special maintenance requests (e.g., simple repairs, equipment exchange, technical measurements).
• Support migration and implementation activities under the coordination of the Implementation Services team.
• Perform Cross Connect setup and deinstallation, including cabling, installation, documentation, and testing.
• Execute customer request reporting and administration in the internal system.
• Ensure all work complies with relevant policies and regulations, conducting risk assessments as necessary.
• Support Level I & II Technicians as requested by Site Management.
• Participate in special projects or assignments as directed by Lead Technician or Supervisor.
• Join the 24x7 Call Out rotation and engage in training and development opportunities.

Skills

Technical support

Remote Hands

Documentation

Network basics

MS Office

Tools

Excel

Documentation tools

Job description

Digital Realty is seeking a Technician to support service requests and remote hands tasks, ensuring smooth customer infrastructure operation within our data centers in the Greater London area. The role focuses on safe, efficient hands-on activity under supervision, documentation, and collaboration with the Implementation Services team.

You will handle remote hands, migrations, de-installations, cross-connects, and reporting, with exposure to network and IT fundamentals and a strong emphasis on