Data Center Technician I: Remote Hands & Support

Digital Realty; Greater London; On-site; GBP 26,000 - 36,000; Full time

Job summary

Digital Realty is seeking a Technician to support Service Requests within our London data center. You will perform remote hands tasks for customers, assist with cross-connects, and help with equipment setup and deinstallation under supervision, ensuring stable customer infrastructure.

Ideal candidates have a basic understanding of telecom, IT, or electrotechnical environments, plus familiarity with network wiring and testing.

Qualifications

• Basic understanding of telecommunications, IT, or electrotechnical environments.
• Familiarity with basic network infrastructure and measurement tools.
• Skills in optical fiber installations, wiring networks, electrical wiring, and network configurations.
• Basic problem analysis and troubleshooting abilities.
• Proficiency in service-oriented software, task handling, and administration.
• Knowledge of Microsoft Office and Service Management applications (e.g., Excel).

Responsibilities

• Adhere to company safety policies and core values.
• Provide technical customer service support and perform operational technical interventions, including Remote Hands requests.
• Assist with technical projects and support activities, including equipment setup and documentation.
• Ensure compliance with policies and regulations, including customer request reporting and administration.
• Document and analyse progress, issues and outcomes to drive improvements.
• Support migration and implementation activities under coordination of Implementation Services.
• Perform Cross Connect setup and deinstallation, including cabling, installation, documentation and testing.
• Execute customer request reporting and administration in internal systems.
• Engage in 24x7 call out rotations and training opportunities.

Skills

Remote Hands

Customer service

Problem solving

Teamwork

Training readiness

Tools

Excel

Service Management software

Job description

Digital Realty is seeking a Technician to support Service Requests within our London data center. You will perform remote hands tasks for customers, assist with cross-connects, and help with equipment setup and deinstallation under supervision, ensuring stable customer infrastructure.

Ideal candidates have a basic understanding of telecom, IT, or electrotechnical environments, plus familiarity with network wiring and testing.