Data Center Technician , Data Center Operations (DCO)

Amazon; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Data Center Technician to join their dynamic team. In this role, you'll maintain the reliability of cutting-edge cloud infrastructure, troubleshoot complex technical issues, and engage in exciting projects that shape the future of technology. This position offers a unique opportunity to work in a fast-paced environment, where your contributions will directly impact the efficiency and security of data center operations. If you are passionate about IT infrastructure and eager to grow your career in a supportive atmosphere, this is the perfect opportunity for you.

Qualifications

• Solid understanding of Linux/Unix and server hardware troubleshooting.
• Experience with network protocols and strong communication skills.

Responsibilities

• Maintain system reliability and resolve trouble tickets efficiently.
• Participate in high-impact projects and mentor less technical staff.

Skills

Linux/Unix Administration

Server Hardware Troubleshooting

Network Protocols (TCP/IP, Ethernet)

Communication Skills

Problem Solving

Tools

Cisco IOS

Python

Bash

Perl

Ruby

Job description

Data Center Technician , Data Center Operations (DCO)

Data Centre Operations Tech

Data Center Operations designs, installs & maintains the world’s largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operations Tech at Amazon Data Services India Private Limited (“ADSIPL”) with a passion for technology to help us expand AWS Cloud offerings to the next level.

ADSIPL offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner.

At ADSIPL, career progression is part of our environment. We want you to progress. If your career path is in Systems, Network or Database Engineering, Software Development or maybe AWS Support, Technical Operations or perhaps Project Management, we will create a development plan to enable you to succeed reaching those goals. This begins on Day One!

The Opportunity: Data Centre Operations Tech

This role is a unique opportunity to work in some of the most cutting edge data centers in the world. ADSIPL’s data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in India.

A Data Centre Operations Tech at ADSIPL may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).

There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are:

1. Problem Solving: Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, including:

• Escalation point and technical troubleshooter for all Systems and Network hardware problems
• Deep diving into Linux server issues
• XEN service virtualization troubleshooting

Technical: Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical, including:

• Remediation of physical layer outages, both Systems & Network
• Remediation or recovery of physical power issues on racks
• Participate in Data Center power & cooling events

Operations: Meet 24x7 On-Call requirements and response during shift rotations.

• Install & configure racks of hosts in line with internal SLAs
• Triage & resolve trouble tickets for all devices in your region
• Data Center point of contact for all High Severity issues
• Physical replacement of server and network device parts
• Ensure correct rotation of parts & spares
• Help define metrics to increase our customer uptime
• Enforcing Security Best Practices at ADSIPL
• Interact with third party vendors & contractors
• Contribute ideas to improve operational efficiency

Project Management: Participate in and deliver on a number of high impact small to mid-scale projects.

• Participate in internal team meetings at ADSIPL for metric analysis and project status updates
• Help build the world’s largest Cloud infrastructure in India

Mentoring: Share knowledge and help educate less technical staff on the best practices related to all service owner issues.

Hiring: Contribute towards building a great team by getting involved in the ADSIPL’s hiring process/candidate interviews.

BASIC QUALIFICATIONS

Basic Qualifications

· Solid Understanding of Linux/Unix Administration
· Server Hardware Troubleshooting experience
· Server Booting: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID
· Some Experience with Network Protocols: TCP/IP, Ethernet, L2/L3 technologies
· Network Hardware: Copper and Optical Fiber Cabling, Switches, Routers
· Strong Communication Skills
· Passionate about IT infrastructure and hardware!

* This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
* This role involves covering 24x7 shift rotation

PREFERRED QUALIFICATIONS

· Remote Access: Console routers, IPMI, BMC
· Network Equipment Installation and Configuration
· Cisco IOS, NX-OS, JunOS
· Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity
· Data Center Operations: Inventory Management, Hot/Cold Aisles, Security
· Participated in Project Management
· Experience or Knowledge of AWS products: EC2, EBS, S3 etc.
· Scripting: Bash, Python, Perl, Ruby (or programming languages)

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.