Data Center Technical Operations Engineer

Amazon; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Data Center Technical Operations Engineer, where you'll be at the heart of maintaining and enhancing critical infrastructure for cloud services. This dynamic role involves collaborating with a diverse team to ensure operational excellence while managing both routine and emergency services across various critical systems. You'll have the opportunity to drive projects that enhance facility capacity and efficiency, all within a culture that values inclusivity and innovation. If you're passionate about technology and eager to make an impact in the cloud, this is the perfect opportunity for you!

Benefits

Flexible Work Hours

Mentorship Programs

Career Growth Opportunities

Inclusive Team Culture

Qualifications

• 2+ years of data center engineering experience preferred.
• Strong technical understanding in electrical and mechanical systems.

Responsibilities

• Manage routine maintenance and emergency service for critical systems.
• Collaborate with IT managers to optimize operations and safety.
• Drive projects for increasing facility capacity and efficiency.

Skills

Critical Facilities Management

Electrical Understanding

Mechanical Understanding

Risk Assessment

Problem Solving

Education

High School Diploma or Equivalent

Tools

Power Distribution Equipment

Generators

UPS Systems

Cooling Towers

Building Monitoring Systems

Job description

Data Center Technical Operations Engineer

Job ID: 2905656 | Amazon Web Services Australia Pty Ltd

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Infrastructure Operations (Data Center) team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintain the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.

We are looking for a Data Center Engineering Operations (DCEO) Engineer with experience in critical facilities management, a result-driven individual with strong technical (electrical/mechanical) understanding and the drive and vision to take our data center engineering operations to the next level. The role will report to the DCEO Manager and be responsible for sustaining availability, cost management, risk assessment and mitigation, review corrective and preventative maintenance of critical infrastructure and metric reporting.

Key job responsibilities

1. Participate in a 24/7 rotating shift pattern
2. Undertake and support management of both routine maintenance and emergency service of a variety of critical systems such as switch-gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, fire systems, etc.
3. Installation of new rack capacity and provisioning of power/cooling
4. On-site management of contractors and vendors, ensuring that all work performed, is in accordance with established practices, procedures & local legislation
5. Establish performance benchmarks, conduct analyses and prepare reports and documentation of all aspects of critical facility infrastructure operations and maintenance. Manage the facility’s assets
6. Generate change management requests & incident management tickets for all facility related events (mechanical, electrical, plumbing) and assist in the resolution of infrastructure engineering and services issues
7. Collaborate with data center IT managers and other business leaders to coordinate day to day operations, projects, manage capacity, and optimize plant safety, performance, reliability, sustainability, and efficiency
8. Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability as well as assist in the design implementation, commissioning and build out of new data center facilities.

A day in the life

At today's large-scale data centers, you will be involved in:

1. Work schedule changes depending on specific site needs. Shifts are 12-hours and will rotate on a predefined schedule
2. Assist in troubleshooting of facility and rack-level events within internal Service-Level Agreements (SLA)
3. Perform rack installs, rack decommissioning, and facility management
4. Provide operational readings and key performance indicators to make sure uptime is maintained
5. On-site management of contractors, subcontractors and vendors, ensuring that all work performed is in accordance with established practices, procedures & local legislation
6. Performance and oversight of maintenance and operations on all electrical, mechanical, and fire/life safety equipment within the data center.

About the team

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS

1. High school or equivalent diploma

PREFERRED QUALIFICATIONS

1. 2+ years of data center engineering experience

Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Posted: February 25, 2025 (Updated about 21 hours ago)