Data Center Critical Svcs Supervisor

CBRE; Waltham Cross; On-site; GBP 45,000 - 65,000; Full time

Job summary

CBRE is seeking a Critical Services Supervisor in the United Kingdom to oversee a team delivering day-to-day fault resolution and maintenance in critical client environments. You will coordinate workloads, supervise staff, ensure safety and security compliance, and escalate client issues as needed.

The role involves developing training programs, reviewing logs, and driving improvements in preventive maintenance.

Qualifications

• Electrical installation apprenticeship completed or equivalent.
• 5+ years of related experience; supervisory experience preferred.
• City & Guilds / NVQ Level 3 (BS7671) or equivalent.
• Ability to explain complex concepts clearly.

Responsibilities

• Manage, plan, coordinate, schedule, and oversee workload and day-to-day activities of the support team to ensure service delivery.
• Review work logs and outstanding items to ensure completion.
• Ensure contractors and staff comply with safety and client requirements; maintain vendor relationships.
• Assist with the development of critical services training programs.
• Serve as point of contact for client and management escalation.
• Share expertise to help resolve operational problems.
• Evaluate Planned Preventative Maintenance assessments and suggest improvements.
• Document all out-of-line situations with incident reports.
• Resolve complex problems and guide team toward objectives.
• Lead by example and reinforce CBRE RISE values.

Skills

Supervisory experience

Organizational skills

Communication skills

Problem solving

Education

Electrical installation apprenticeship

BS7671: IEE Wiring Regulations 18th edition (NVQ/City & Guilds Level 3)

Tools

Microsoft Office

Job description

Critical Services Supervisor Job Description

Job Family/Function: Engineering & Technical Services / Critical & Specialized Svcs

Location: EMEA UK, Waltham Cross

About The Role

As a CBRE Critical Services Supervisor, you will oversee the team that resolves and completes day-to-day work orders to meet customer satisfaction. This job is part of the Critical and Technical Services job function. They are responsible for technical maintenance services in critical client environments.

What You’ll Do

• Manage, plan, coordinate, schedule, and oversee the workload, deadlines, and day-to-day activities of the support team members to ensure effective delivery of services. Provide holiday, training & sickness cover for other members of the shift team.
• Review work logs and outstanding items through the in-house system to ensure completion.
• Ensure that all contractors and staff comply with all company, client safety, and security requirements. Seek out new vendors and maintain relationships with current ones.
• Assist with the development of critical services training programs.
• Point of contact for client and management escalation.
• Share expertise and industry experience with the team to help resolve operational problems.
• Evaluate Planned Preventative Maintenance assessments of plant and equipment and make recommendations on improvements and upgrades.
• Confirm all out-of-line situations are documented with incident reports.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You’ll Need

• Recognised time served electrical installation apprenticeship. with 5+ years of job-related experience. In lieu of a diploma, a combination of experience and education will be considered. Prior shift manager or supervisory experience preferred.
• City & Guilds / NVQ level 3 or equivalent in BS7671:2008 Requirement for Electrical Installation (IEE Wiring Regulations 18th edition).
• Meet the physical requirements of this role including stooping, standing, walking, climbing stairs/ladders, and the ability to lift/carry heavy loads of 50 lbs. or more.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master-level inquisitive mindset.