Data and Insight Officer

The Norfolk Hospice; Hillington; On-site; GBP 24,000 - 32,000; Full time

Job summary

The Norfolk Hospice is seeking a Data and Insight Officer at Tapping House, Hillington, Norfolk. This FTE role offers £28,000 per year and flexible contracted hours between 22.5 and 37.5 hours weekly.

You will manage data, prepare selections, provide analysis for fundraising, and support CRM integration with other systems, ensuring data accuracy and accessible insights. Closing date 4 September 2026; 25 days annual leave rising with service, plus 8 days in lieu of public holidays.

Responsibilities

• The Data and Insight Officer plays a key role in supporting fundraising activity through high-quality data management, insightful reporting and effective supporter segmentation.
• This role combines operational delivery with analytical capability, ensuring data is accurate, accessible and used to inform fundraising decisions.

Job description

Job Title: Data and Insight Officer
Salary: £28,000 (FTE)

Location: Tapping House, Wheatfields, Hillington, Norfolk, PE31 6BH.
Hours of work: 22.5 – 37.5 hours per week – contracted hours to be agreed at point of recruitment
Annual Leave: 25 days increasing to 27 after 5 years’ service and 29 after 9 years’ service + 8 days in lieu of public holidays (FTE)

Closing Date: Friday 4th September 2026

If you have any queries please email [e-mail]

The Data and Insight Officer plays a key role in supporting and improving fundraising activity through high-quality data management, insightful reporting and effective supporter segmentation. This role combines strong operational delivery with analytical capability, ensuring data is accurate, accessible and used to inform fundraising decisions.
We are seeking a highly organised individual with excellent attention to detail and experience working with large customer or membership databases. Working closely with the fundraising team, you will prepare data selections and provide analysis that helps maximise income and supporter engagement. Your role will also work across teams to support the ongoing integration with other organisational systems while maintaining the integrity of our CRM.