Data and Administration Team Leader

The Methodist Church in Britain; East Midlands; Hybrid; GBP 32,000 - 42,000; Full time

Benefits offered by this job

27 days holiday + bank holidays pro‑ra

Life assurance (2x basic salary)

Pension scheme

Employee Assistance Programme

Enhanced sick pay

Learning and development opportunities

Annual salary review

Job summary

Compass, a national charity, is recruiting a team leader for its data and administration function. The role focuses on producing and analysing data, reporting against local and national requirements, and running management information systems. It may involve working from home, offices, outreach and community venues with occasional after-hours work.

Applicants need a Level 3 IT qualification or equivalent experience and must hold an appropriate level DBS check.

Qualifications

• GCSE English Language and Maths at grade A to C, or equivalent.

Responsibilities

• Provide information, advice and support to managers and staff on information systems and customer service.
• Produce, analyse and report data, including local and national reporting and contract monitoring.
• Manage and develop management information systems.
• Support data quality and produce performance reports.
• Help colleagues make effective use of electronic systems.
• Lead and supervise an administrative team, including supervision, development and day-to-day deployment.
• Work with colleagues across Compass and external partners to keep information accurate, accessible and managed appropriately.
• Maintain confidentiality and discretion with sensitive information.

Skills

MS Office

Data analysis

Information management

Confidentiality

Deadline-driven

Education

GCSE English Language and Maths (A-C)

NVQ Level 3 in Business Administration

Level 3 IT qualification or IT training

Tools

Microsoft Office Suite

Job description

Compass, a national charity, is recruiting a team leader for its data and administration function, supporting services for children, young people and families. The work centres on producing and analysing data, reporting against local and national requirements, and running management information systems. The post also supervises an administrative team and may involve working from home, offices, outreach and community venues, with occasional work outside normal office hours. Applicants need a Level 3 IT qualification or equivalent experience and must hold an appropriate level DBS check.

What the job involves

• Provide information, advice and support to managers and staff on information systems and customer service
• Produce, analyse and report data, including local and national reporting and contract monitoring
• Manage and develop management information systems
• Support data quality and produce performance reports
• Help colleagues make effective use of electronic systems
• Lead and supervise an administrative team, including supervision, development and day-to-day deployment
• Work with colleagues across Compass and external partners to keep information accurate, accessible and managed appropriately
• Maintain confidentiality and discretion with sensitive information

What’s required

Qualifications

• GCSE English Language and Maths at grade A to C, or equivalent
• NVQ Level 3 in Business Administration, or equivalent
• Level 3 IT qualification or training in Word, Excel and Microsoft Office, or equivalent experience

Experience

• Producing and analysing statistical data and reports on databases and spreadsheets
• Dealing with phone, email and in-person enquiries in a busy customer service environment
• Working in a busy office where multi-tasking is essential
• Organising and minuting meetings, producing reports, and managing service user records
• Managing and supervising others within a team

Skills & knowledge

• Microsoft Office, including Word, Excel and PowerPoint
• Understanding of data protection legislation and handling sensitive information with confidentiality
• Understanding of safeguarding and equality and diversity legislation and guidance
• Working to deadlines and managing multiple projects or tasks

Checks & eligibility

• Appropriate level DBS check
• Driver with access to a vehicle, or able to travel efficiently to different locations

Other

• Ability to work from home, offices, outreach and community locations, and to support staff based in different locations
• Flexibility to work occasionally outside normal office hours at different venues

What’s offered

• 27 days holiday plus bank holidays, rising to 32 days over time (pro rata)
• Life assurance at 2 x basic salary
• Competitive contributory pension scheme
• 24/7 Employee Assistance Programme and occupational health service
• Enhanced sick pay
• Learning and development opportunities and career progression
• Annual salary review