Data Analytics Manager

2K; Newcastle upon Tyne; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

A leading company in the gaming industry is seeking a Data Analytics Manager to oversee the usage of data analytics to improve player experiences. This role requires a strong background in business intelligence and data analysis, with the opportunity to lead and mentor a dynamic team while collaborating closely with stakeholders across various departments. With a flexible work environment, including options for remote work, this position offers a chance to influence outcomes significantly while fostering a culture of data literacy.

Benefits

Personal performance bonus

Private Health Insurance

Life Assurance

Long Term Disability Insurance

Pension

Discount on video games

Access to Ubisoft's back catalogue

25 days of holiday

Flexible working hours

Casual dress code

Qualifications

• Extensive experience in data analysis and insight generation.
• Proficient in SQL and BI tools like Tableau and Power BI.
• Excellent storytelling skills with data; able to influence decisions.

Responsibilities

• Lead insights and decision support initiatives within the analytics team.
• Collaborate with cross-functional teams to align analytics with business goals.
• Enhance standardization of reporting tools and dashboards.

Skills

Data Analysis

Stakeholder Management

Business Intelligence

Data Visualization

Communication

Education

Bachelor’s degree in Business Analytics or related field

Tools

SQL

Excel

Tableau

Power BI

Job description

Job Description

We’re looking for a strategic and results-oriented Data Analytics Manager to lead insights and decision support within our CRC (Customer Relationship Center) Analytics team. This role is ideal for someone with a strong background in data analysis, business intelligence, and stakeholder management—who is confident using data to influence outcomes.

As the Analytics Manager, you will lead initiatives to understand how player support experiences impact broader player behaviors—such as game engagement, retention, and purchasing. You’ll translate complex data into actionable insights using tools like SQL, Excel, and business intelligence platforms, while guiding a team of analysts and working closely with cross-functional stakeholders.

Key Responsibilities

• Lead Data-Driven Insight Generation: Use advanced querying, dashboards, and reporting to uncover trends and inform decision-making around player support and customer experience.
• Stakeholder Collaboration: Partner with business, operations, and leadership teams to align analytics initiatives with organizational priorities and to guide decision-making through data.
• Team Leadership & Mentoring: Support a team of analysts, encouraging development, fostering best practices, and aligning analytics output to business impact.
• Improve Reporting Infrastructure: Enhance and standardize dashboards and reports using BI tools like Tableau, Power BI, or Looker to ensure clarity, accessibility, and relevance.
• Ensure Data Quality & Accessibility: Work with data engineering and operations teams to maintain data accuracy, documentation, and governance standards.
• Champion Data Literacy: Help stakeholders interpret results, understand key metrics, and make confident, data-informed decisions.

Qualifications

Required Qualifications & Skills

• Bachelor’s degree in a relevant field (e.g., Business Analytics, Statistics, Economics, Management Information Systems), or equivalent experience.
• Strong proficiency in SQL and experience working with relational databases or cloud data platforms.
• Hands-on experience with BI tools such as Tableau, Power BI, Looker, or similar.
• Advanced Excel skills including pivot tables, charts, and statistical functions.
• Proven experience using data to solve business problems and influence stakeholders at different levels.
• Excellent communication and storytelling skills; able to present complex findings in a clear and actionable way.
• Demonstrated experience managing or mentoring analysts or cross-functional teams.
• Strong analytical mindset with a focus on accuracy, detail, and continuous improvement.

Preferred Qualifications

• Experience with CRM platforms like Salesforce or Zendesk and understanding of support operations data.
• Exposure to statistical or predictive modeling techniques (even if conducted by others).
• Experience coordinating with technical teams (data engineers, data scientists) to define requirements or interpret results.
• Interest in or knowledge of the video game or entertainment industry is a plus.

Additional Information

In line with Ubisoft's hybrid work model, our flexible work policy includes a minimum of three days per week in our Newcastle office, with the option to work from home up to two days.

Benefits

With Ubisoft CRC, you will receive a competitive salary along with:

• Personal performance bonus
• Private Health Insurance (including eye care and dental)
• Life Assurance
• Long Term Disability Insurance
• Pension
• Significant discount on the world’s best video games
• Access to Ubisoft's back catalogue on PC
• 25 days of holiday

Perks:

• We work in the heart of Newcastle city centre, right on top of Haymarket metro station in a lively, international and creative space.
• A kitchen stocked with cereals, fruits, unlimited filtered water, teas, coffee
• Regular professional and social events
• Flexible working hours
• A casual dress code
• Fun, we like to work hard but have a laugh too!

Ubisoft offers the same job opportunities to all, without any distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age. Ubisoft ensures the development of an inclusive work environment which mirrors the diversity of our players’ community.

Company Description

Ubisoft’s 19,000 team members, working across more than 30 countries around the world, are bound by a common mission to enrich players’ lives with original and memorable gaming experiences. Their commitment and talent have brought to life many acclaimed franchises such as Assassin’s Creed, Far Cry, Watch Dogs, Just Dance, Rainbow Six, and many more to come. Ubisoft is an equal opportunity employer that believes diverse backgrounds and perspectives are key to creating worlds where both players and teams can thrive and express themselves. If you are excited about solving game-changing challenges, cutting edge technologies and pushing the boundaries of entertainment, we invite you to join our journey and help us create the unknown.