Data Analyst – ITSM Billing & Reporting

DXC Technology Company; England; On-site; GBP 45,000 - 65,000; Full time

Job summary

DXC Technology Company is seeking a Business Data Analyst to join onsite in Hampshire. The role focuses on billing, data analysis, and governance to support service delivery and financial controls.

You will extract and analyse data from ITSM platforms, produce management information, and help drive continuous improvements in data quality and reporting processes. This position is onsite, with a strong emphasis on accuracy and auditable reporting.

Qualifications

• Experience in financial accounting, invoicing or billing with auditable reporting.
• Experience producing invoices with fixed and variable charges from multiple data sources.
• Experience extracting, analysing and reporting ITSM and operational data.
• Experience using enterprise ITSM platforms to extract/validate data via reports or queries.
• Strong Microsoft Excel skills: formulas, lookups, pivots, data validation, workbook management.
• Ability to identify discrepancies and validate data across sources.

Responsibilities

• Manage the monthly billing cycle for Service Charges and Project Delivery, ensuring invoices are accurate and timely.
• Extract, validate and reconcile charge data from ITSM platforms and other sources.
• Maintain billing models and traceability from rules to invoice lines for auditability.
• Investigate billing discrepancies and resolve queries with evidence.
• Maintain billing calendar and coordinate data submissions to meet deadlines.
• Provide MI packs and performance summaries for governance forums.

Skills

Financial & Billing Experience

Complex Billing Models

ITSM Data Analysis & Reporting

ITSM Platform Data Extraction

Advanced Spreadsheet Skills

Data Quality & Reconciliation

Tools

ServiceNow

BMC Remedy

Job description

DXC Technology Company is seeking a Business Data Analyst to join onsite in Hampshire. The role focuses on billing, data analysis, and governance to support service delivery and financial controls.

You will extract and analyse data from ITSM platforms, produce management information, and help drive continuous improvements in data quality and reporting processes. This position is onsite, with a strong emphasis on accuracy and auditable reporting.