Data Analyst, Digital Commerce, EMEA & LATAM

Ralph Lauren; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Ralph Lauren Corporation is seeking an analytics specialist to join the EMEA E-commerce analytics team, delivering insights, reporting, and advanced analytics to optimise the digital customer journey, customer services, and performance marketing.

You will build relationships with stakeholders, become an SME for Digital teams like Performance Marketing, and create automated reports and dashboards using Adobe, MicroStrategy, and BI tools to drive data-driven decisions and UX enhancements.

Qualifications

• A strong quantitative university degree or equivalent in statistics, mathematics, physics or engineering.

Responsibilities

• Develop a reporting suite that demonstrates ROI and profitability across campaigns, collections, customer journeys, digital product and merchandise perspectives.
• Create and maintain reports and dashboards using web analytics data and data visualization tools, aiming to automate reporting across the business.
• Translate data into actionable insights to drive data-driven decisions.
• Lead experimentation through A/B testing and MVT tests to inform UX improvements.
• Monitor market trends and competitors to identify best practices and opportunities for optimization.
• Collaborate with external agencies supporting digital analytics and ensure data accuracy in tagging and data layers.
• Partner with developers and product teams to resolve tracking issues before release.

Skills

Data analytics

Storytelling

Stakeholder management

A/B testing

UX improvements

Communication

Education

Quantitative university degree

Tools

Adobe Analytics

Adobe Customer Journey Analytics

Power BI

SQL

Databricks

Job description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Key role in the EMEA E-commerce analytics team ensuring they will deliver insights, reporting, and advanced analytics to drive business decisions and support optimizing the digital customer journey, customer services, and performance marketing. You will solve complex business problems / challenges through data analytics and will story-tell the actionable insights to the key stakeholders to drive and encourage data-driven decision making.

You will build key relationships with internal and external stakeholders, Digital Commerce associates and other analysts around the business - becoming an SME for one of the Digital teams i.e. Performance Marketing, and will own and maintain that dialogue whilst also pro-actively delivering innovative and creative analytics in that space.

• Develop a reporting suite that clearly and accurately demonstrate ROI and profitability, from campaigns, collections, customer journeys, digital product, and merchandise product perspective using Adobe, Microstrategy tools, across a range of metrics that cover all stages of the consumer journey, transactions and voice of the customer interactions.
• Creation and maintenance of reports and dashboards using web analytics data and data visualisation tools, with the ambition to automate all reporting across the business, whilst monitoring the core KPIs vs. targets.
• Proactively seek to solve complex business problems/challenges through data analytics and will translate data into actionable insights and drive data-driven decision making.
• Play a key role in the experimentation process and UX improvements through A/B & MVT tests
• Monitor competitors’ activities and provide updates on best cases and market trends.
• Become the E-commerce team's analytics power user, promoting tool awareness and capability (adobe)
• Monitor competitors’ activities and provide updates on best cases and market trends.
• Liaise with appointed external agencies who are supporting digital analytics.
• Perform QA testing on web analytics tracking implementations to ensure data accuracy and integrity.
• Conduct validation of tagging, data layers, and event tracking across Adobe and other analytics tools.
• Partner with developers and product teams to identify and resolve tracking issues before release.
• Create and maintain QA testing checklists and documentation to standardize validation processes.
• Support A/B test setup with pre- and post-launch QA to verify correct experiment configuration and data collection.

• A strong quantitative university degree or equivelant ( e.g. statistics, mathematics, physics, engineering)
• Strong experience in retail analytics, with the ability to turn data into actionable insights and communicate recommendations through clear, impactful storytelling for business stakeholders.
• Experience of actively using data visualization tools and enterprise Business Intelligence tools
• Outstanding analytical skills and attention to detail.
• Excellent communication skills, both written and spoken
• Experience of building scalable reporting and analytics
• Experience of using relational databases and data mining tools
• Adobe Analytics / Adobe Customer Journey Analytics, PowerBI, SQL, Databricks