Data Administrator (Guidance & Education System)

Confidential; Cambridgeshire and Peterborough; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

30 days annual leave

Employer contributions up to 10%

Season ticket loan

Cycle to work scheme

Eye tests & flu jabs

Life assurance

Volunteering days

Recognition scheme

Retail discounts

Job summary

MaPS in Bedford seeks a data administrator to maintain accurate CRM and related records, and to collaborate with LMS teams to align data with Learning platform records.

You will perform data cleansing, support KPI reporting, and help manage events data, ensuring timely and accurate reporting across departments. The role offers flexible working and a comprehensive benefits package in a supportive civil service environment.

Qualifications

• Experience maintaining accurate data in CRM or similar systems with strong attention to detail.
• Good working knowledge of Microsoft Excel or reporting spreadsheets to check, organise and summarise data.
• Experience of data cleansing, record management or administrative quality assurance.
• Well organized with ability to manage routine tasks and deadlines accurately.
• Clear communication skills and ability to collaborate across teams.

Responsibilities

• Maintain accurate organisation, contact, partner, and practitioner records across CRM and related systems.
• Collaborate with LMS administrators to align CRM with Learning platform records.
• Perform data quality checks and cleanse discrepancies such as gaps or duplicates.
• Support monthly KPI and performance reporting with data related to engagement metrics.
• Maintain records of events and activities for timely reporting.
• Provide data and admin support for delivery activities, including event management and grants where applicable.
• Assist Relationships in maintaining organisational hierarchies within CRM and coordinate with LMS teams.
• Collaborate across departments to unify data flows and reduce duplication.
• Work with data governance to adhere to standards and resolve data issues impacting reporting.
• Maintain records of data changes for accountability.

Skills

CRM data management

Attention to detail

Excel proficiency

Data cleansing

Record management

Organised

Communication skills

Tools

CRM software

Microsoft Excel

Job description

What You'll Be Doing

• Maintain accurate organisation, contact, partner, and practitioner records in CRM and related operational systems, ensuring all records are complete, correctly related, consistent, and up-to-date.
• Collaborate with LMS administrators to align CRM with our Learning platform records as needed.
• Conduct routine data quality checks and cleansing activities, identifying and resolving or escalating any discrepancies such as gaps, duplicate records, or outdated information.
• Support monthly KPI and performance reporting by preparing and updating data related to various engagement metrics and activities.
• Maintain ongoing records of events and activities, ensuring data is captured promptly and accurately to support timely reporting.
• Provide data and administrative support for various delivery activities, including event management and potential grant programme administration.
• Assist the Relationships function in maintaining accurate organisational hierarchies within the CRM, coordinating with LMS administrators as necessary.
• Collaborate across multiple departments to support unified data flows, reduce duplication, and enhance management information.
• Work with data governance teams to adhere to data standards, improve data quality, and resolve any data issues impacting reporting or insights.
• Maintain clear records of data changes and actions taken for accountability and verification purposes.
• Identify and implement opportunities to simplify processes and enhance the quality of management information.
• Respond to routine data and system administration queries, providing guidance and escalating complex issues as needed.
• Handle information in compliance with data protection, classification, and governance standards.

What You'll Bring

• Experience of maintaining accurate data in CRM or a similar business system, with strong attention to detail.
• Good working knowledge of Microsoft Excel, reporting spreadsheets or similar tools used to check, organise and summarise data.
• Experience of data cleansing, record management or administrative quality assurance.
• Well organised, with the ability to manage routine tasks, competing priorities and deadlines accurately and reliably.
• Clear communication skills and the ability to work collaboratively with colleagues across different teams.

About Us

MaPS is based in bright, modern offices in Bedford, and we're here to help people across the UK feel more confident and informed about their money.

Our values guide how we work together:

• Caring - for colleagues and the communities we support
• Connecting - building supportive, positive relationships
• Transforming - creating impact that truly matters

We're proud to foster an inclusive, welcoming culture. Our colleague networks include LGBTQ+, neurodiversity, women's health, men's health and ethnicity groups - and we welcome applications from all backgrounds.

What We Offer

• 30 days' annual leave plus bank holidays
• Contributions matched 2 to 1 (employer contribution up to 10% of your salary)
• Season ticket loan
• Cycle to work scheme (up to £3,000)
• Subsidised eye tests & flu jabs
• Life assurance
• EAP Assist & Life
• Enhanced family and sick pay
• 2 paid volunteering days
• Recognition scheme
• Retail discounts portal

Flexible Working

We believe work should fit around life. This Bedford-based role offers genuine flexibility so you can balance work, family, and personal commitments. We come together for purposeful team collaboration to stay connected and drive great results.

Career Development

We love supporting internal growth and progression, while continuing to follow fair and open Civil Service recruitment practices.

MaPS is unable to offer visa sponsorship.

Reserve List: If you're successful at interview, we may place you on a reserve list for up to 6 months. If a similar role becomes available, you may be offered it without the need for another assessment.

If you believe your application hasn't followed the Civil Service Commission's Recruitment Principles, you can contact .uk. If unresolved, you may then contact the Civil Service Commission.