D365CE CRM System Application Manager - £50k, End User, UK Home based

JR United Kingdom; Crawley; Remote; GBP 50,000; Full time

Job summary

A forward-thinking charity is seeking a D365CE CRM System Application Manager to lead their CRM efforts. In this pivotal role, you will manage Microsoft Dynamics 365CE, oversee user support, and drive digital transformation initiatives. Ideal candidates will possess extensive experience with D365CE and familiarity with the charity sector, possessing excellent communication skills to liaise across various stakeholders.

Qualifications

• Experience in the charity or not-for-profit sector.
• Demonstrable experience with data governance, GDPR, and InfoSec.
• Ownership and day-to-day management of Microsoft D365CE & Portal.

Responsibilities

• Manage licensing, user access control, and functional support for D365CE.
• Enhance CRM functionality and drive integration and upgrades.
• Support training and reporting, ensuring data integrity and compliance.

Skills

Microsoft Dynamics 365CE

Communication

Data Governance

GDPR Compliance

User Training

Education

Microsoft certifications in D365CE

Tools

Office 365

Job description

D365CE CRM System Application Manager - £50k, End User, UK Home based

DO NOT APPLY if you are not involved with Microsoft Dynamics CRM (this is a D365CE role)

Role:

An end user in the charity sector is seeking a Microsoft Dynamics 365CE (CRM) expert to take ownership of their organisation-wide CRM system. This is a key permanent hire reporting into the Head of Operational Improvement, responsible for platform optimisation, user support, partner management, and driving digital transformation through D365CE.

Key Responsibilities:

• Ownership and day-to-day management of Microsoft D365CE & Portal
• Licensing, user access control and functional support
• Managing third-party CRM provider and vendor budgets
• Enhancing CRM functionality, testing upgrades, driving integration, basic configuration, Workflows
• Ensuring GDPR compliance, data integrity, and advising leadership
• Supporting training, reporting, and digital best practices
• Strong knowledge and hands-on experience with Microsoft Dynamics 365CE
• Previous work as a Functional Consultant or Product Owner
• Excellent communication across non-technical stakeholders
• Demonstrable experience with data governance, GDPR, and InfoSec
• You must be eligible to work without restrictions (No sponsorship, No PSW, No Dependency visa)
• Microsoft certifications in D365CE
• Experience in the charity or not-for-profit sector
• Familiarity with Office 365 architecture and integrations
• Training or leading user groups

This is a vital role at a forward-thinking, people-first charity undergoing digital growth. You’ll play a strategic and hands-on role in shaping the future of CRM within a collaborative, values-led team.