D365CE CRM System Application Manager - £50k, End User, UK Home based

JR United Kingdom; Colchester; Remote; GBP 50,000; Full time

Job summary

A leading charity organisation seeks a D365CE CRM System Application Manager for a key role focused on optimising its CRM system. This permanent position will involve platform management, user support, and enhancing functionality through strategic ownership. The successful candidate will contribute to digital transformation efforts in a collaborative, values-driven environment.

Qualifications

• Strong knowledge and hands-on experience with Microsoft Dynamics 365CE.
• Experience in the charity or not-for-profit sector.
• Ability to communicate with non-technical stakeholders.

Responsibilities

• Ownership and day-to-day management of Microsoft D365CE & Portal.
• Managing third-party CRM provider and vendor budgets.
• Ensuring GDPR compliance and advising leadership.

Skills

Communication

Project Management

Data Governance

Integration Systems

Education

Microsoft certifications in D365CE

Tools

Microsoft Dynamics 365CE

Office 365

Job description

D365CE CRM System Application Manager - £50k, End User, UK Home based

Role:

An end user in the charity sector is seeking a Microsoft Dynamics 365CE (CRM) expert to take ownership of their organisation-wide CRM system. This is a key permanent hire reporting into the Head of Operational Improvement, responsible for platform optimisation, user support, partner management, and driving digital transformation through D365CE.

Key Responsibilities:

• Ownership and day-to-day management of Microsoft D365CE & Portal
• Licensing, user access control, and functional support
• Managing third-party CRM provider and vendor budgets
• Enhancing CRM functionality, testing upgrades, driving integration, basic configuration, Workflows
• Ensuring GDPR compliance, data integrity, and advising leadership
• Supporting training, reporting, and digital best practices
• Strong knowledge and hands-on experience with Microsoft Dynamics 365CE
• Previous work as a Functional Consultant or Product Owner
• Excellent communication across non-technical stakeholders
• Demonstrable experience with data governance, GDPR, and InfoSec
• You must be eligible to work without restrictions (No sponsorship, No PSW, No Dependency visa)
• Microsoft certifications in D365CE
• Experience in the charity or not-for-profit sector
• Familiarity with Office 365 architecture and integrations
• Training or leading user groups

This is a vital role at a forward-thinking, people-first charity undergoing digital growth. You’ll play a strategic and hands-on role in shaping the future of CRM within a collaborative, values-led team.