D365CE CRM System Application Manager - £50k, End User, UK Home based

JR United Kingdom; Birmingham; On-site; GBP 50,000 - 58,000; Full time

Job summary

A leading charity seeks a D365CE CRM System Application Manager to oversee their CRM operations. This permanent role involves optimizing system performance, ensuring data integrity, and enhancing user experience within a progressive and collaborative team environment.

Qualifications

• Expertise in Microsoft Dynamics 365CE is required.
• Experience in the charity or not-for-profit sector is preferred.
• Certification and previous roles as Functional Consultant or Product Owner are essential.

Responsibilities

• Manage Microsoft D365CE system and drive digital transformation.
• Enhance CRM functionality and Ensure GDPR compliance.
• Support user training and manage third-party CRM providers.

Skills

Communication

Data governance

GDPR compliance

User support

Microsoft Dynamics 365CE

Education

Microsoft certifications in D365CE

Job description

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D365CE CRM System Application Manager - £50k, End User, UK Home based, birmingham

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Client:

Conspicuous

Location:

birmingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

D365CE CRM System Application Manager - £50k, End User, UK Home based

DO NOT APPLY if you are not involved with Microsoft Dynamics CRM (this is a D365CE role)

Role:

An end user in the charity sector is seeking a Microsoft Dynamics 365CE (CRM) expert to take ownership of their organisation-wide CRM system. This is a key permanent hire reporting into the Head of Operational Improvement, responsible for platform optimisation, user support, partner management, and driving digital transformation through D365CE.

Key Responsibilities:

• Ownership and day-to-day management of Microsoft D365CE & Portal
• Licensing, user access control and functional support
• Managing third-party CRM provider and vendor budgets
• Enhancing CRM functionality, testing upgrades, driving integration, basic configuration, Workflows
• Ensuring GDPR compliance, data integrity, and advising leadership
• Supporting training, reporting, and digital best practices
• Strong knowledge and hands-on experience with Microsoft Dynamics 365CE
• Previous work as a Functional Consultant or Product Owner
• Excellent communication across non-technical stakeholders
• Demonstrable experience with data governance, GDPR, and InfoSec
• You must be eligible to work without restrictions (No sponsorship, No PSW, No Dependency visa)
• Microsoft certifications in D365CE
• Experience in the charity or not-for-profit sector
• Familiarity with Office 365 architecture and integrations
• Training or leading user groups

This is a vital role at a forward-thinking, people-first charity undergoing digital growth. You’ll play a strategic and hands-on role in shaping the future of CRM within a collaborative, values-led team.