D365 Finance Support Consultant

Jellycat; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

Jellycat is seeking a D365 Finance expert to join our UK and US finance teams, driving best-practice use of the system and resolving complex issues from month-end close to process improvements.

You’ll work with the ERP Support Analyst, Finance teams and partners to deliver reliable financial operations, multi-currency intercompany processing and robust reporting across regions.

Qualifications

• Proven experience in ERP application support or functional consultant role.
• Hands-on experience with Microsoft Dynamics 365 Finance (or Dynamics AX).
• Strong understanding of core finance processes and close activities.

Responsibilities

• Act as SME for D365 Finance across UK/US, supporting ERP incidents and IT service tickets.
• Investigate and resolve complex finance issues across GL, AP, AR, cash management, fixed assets and tax.
• Support month-end and year-end close for both regions to meet close timetables.
• Manage intercompany and multi-currency processes between UK and US entities.
• Monitor and troubleshoot finance integrations and data flows (bank statements, payments, journal imports).
• Provide escalation support to MSP, validate fixes with the business.
• Lead functional response to Priority 1/major incidents affecting payments or reporting.
• Collaborate with Finance and Commercial teams to optimise regional processes and D365 usage.
• Review and shape finance change requests with design input and impact assessment.
• Plan testing of fixes and updates; conduct regression testing of key finance processes.
• Support financial reporting and audit requirements with data extracts and controls evidence.
• Coach and upskill ERP Support Analyst and IT Service teams; produce finance guides in HaloITSM.
• Provide cross-region support including time-zone overlaps, especially month-end.
• Contribute to future D365 rollouts across regions, including go-live and hypercare.

Skills

D365 Finance

Dynamics 365 Finance (MB-310)

Finance processes (record-to-report, P

Tools

Power BI

HaloITSM

SQL

Job description

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

You’ll join Jellycat as our D365 Finance expert, helping our UK and US Finance teams get the very best from the system. From resolving complex functional issues and supporting month-end close to spotting opportunities to improve processes, you’ll have a real impact on how Finance operates day to day.

You’ll work closely with our ERP Support Analyst, Finance teams and external partners, combining your Finance knowledge with your D365 expertise to solve problems, drive improvements and create better ways of working as Jellycat continues to grow.

You'll be;

• Acting as the subject matter expert for D365 Finance across the UK and US, providing specialist functional support for issues escalated by the ERP Support Analyst and IT Service team.
• Investigating and resolving complex finance issues across general ledger, accounts payable, accounts receivable, cash and bank management, fixed assets and tax (UK VAT and US sales tax), identifying root causes and driving permanent fixes.
• Supporting month-end and year-end close in both regions, resolving posting, period, revaluation and reconciliation issues promptly so that close timetables are met.
• Supporting intercompany and multi-currency processes between the UK and US legal entities, including intercompany postings, settlements and foreign exchange revaluation.
• Monitoring and troubleshooting finance integrations and data flows, such as bank statement imports, payment files, journal imports and the financial impact of supply chain transactions.
• Acting as the functional escalation point to the managed service partner for finance issues, providing clear and detailed tickets, challenging proposed solutions where needed and validating fixes with the business before closure.
• Leading the functional response to Priority 1/major incidents affecting payments, invoicing, close or financial reporting, working with the business and the partner until service is restored.
• Partnering with Finance, Accounts and Commercial teams in the UK and US to understand regional processes and statutory requirements, identify improvement opportunities and get the most from D365.
• Reviewing and shaping finance change and enhancement requests, providing functional design input, configuration (e.g. posting profiles, financial dimensions and workflows) and business impact assessment.
• Planning and carrying out testing of fixes, configuration changes and Microsoft service updates, including regression testing of key finance processes before release.
• Supporting financial reporting and audit requirements, including report configuration, data extracts and evidence of system controls.
• Coaching and upskilling the ERP Support Analyst and IT Service team on finance processes, and producing finance process guides and knowledge articles in HaloITSM.
• Providing support across UK and US time zones, including regular work outside core hours to ensure overlap between regions, particularly around month-end.
• Providing finance expertise for future D365 rollouts to other regions, including design, testing, go-live and hypercare.

You'll have;

• Proven experience in an ERP application support or functional consultant role, with hands-on experience of Microsoft Dynamics 365 Finance (or Dynamics AX) essential.
• Strong functional knowledge of core finance processes, including record-to-report, procure-to-pay, order-to-cash, and month-end and year-end close.
• Experience configuring D365 Finance, including chart of accounts, financial dimensions, posting profiles, number sequences and approval workflows.
• Experience supporting multi-entity, multi-currency ERP environments, including intercompany accounting and foreign exchange revaluation, such as across UK and US legal entities.
• A strong understanding of how D365 Finance interacts with Supply Chain Management, including inventory costing, invoice matching and inventory valuation.
• Experience with D365 financial reporting (Financial Reporter), Electronic Reporting and Power BI, alongside advanced Excel skills. Working knowledge of SQL would be an advantage.
• Experience supporting finance integrations, including bank statement imports, payment files and the Data Management Framework.
• Experience using IT Service Management tools to manage incidents, requests and changes, with HaloITSM experience considered an advantage.
• Experience working with third-party managed service or support partners, including escalation and SLA management.
• Microsoft Certified: Dynamics 365 Finance Functional Consultant (MB-310) and/or ITIL v4 Foundation certification would be an advantage.
• Strong written communication skills, with the ability to create clear user guides and explain technical issues in plain language.