D365 F&O Finance Systems Manager – BAU & Governance Lead

JSS; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Job summary

JSS is seeking a Senior Finance Manager to own the D365 F&O BAU and support landscape, sitting between business, support teams and project delivery. The role includes governance establishment, backlog management, and stakeholder engagement across UK and offshore teams.

The candidate should have 8–10+ years in ERP and related roles, hands-on D365 F&O configuration, and a delivery-focused approach to drive ongoing improvements as the programme scales.

Qualifications

• 8–10+ years’ experience across ERP and business applications roles.
• Strong experience with Microsoft Dynamics 365 F&O, including configuration.
• Proven ability to introduce structure, governance, and support models.
• Strong stakeholder management with confidence to push back when needed.
• Hands-on, delivery-focused role with offshore teams experience.

Responsibilities

• Own the D365 F&O support function with configuration understanding.
• Provide indirect leadership to a team across the UK and South Africa.
• Establish governance frameworks and operational structure.
• Manage and improve ticket backlog and SLAs (target under 2 weeks ageing).
• Collaborate with third-party support vendors in Cape Town and Johannesburg.
• Ensure BAU is clearly separated from project delivery.

Skills

D365 F&O

Governance

Stakeholder mgmt

Delivery-focused

Offshore teams

Workday exposure

Job description

JSS is seeking a Senior Finance Manager to own the D365 F&O BAU and support landscape, sitting between business, support teams and project delivery. The role includes governance establishment, backlog management, and stakeholder engagement across UK and offshore teams.

The candidate should have 8–10+ years in ERP and related roles, hands-on D365 F&O configuration, and a delivery-focused approach to drive ongoing improvements as the programme scales.