D365 Customer Engagement Functional Consultant

Avanade; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

Join a leading company as a Junior D365 Customer Engagement Functional Consultant in Manchester. This entry-level role offers hands-on experience in designing and implementing D365 solutions, with a strong focus on personal development and training. You will collaborate with senior consultants and clients to deliver innovative solutions, enhancing your problem-solving and consulting skills in a supportive environment.

Benefits

Minimum 80 hours per year for training and paid certifications

Dedicated career advisor

Real-time access to technical resources

Qualifications

• Some experience or strong academic background in Microsoft Dynamics 365 CE.
• Basic understanding of Microsoft Dynamics 365 CE preferred.

Responsibilities

• Support senior consultants in engaging with clients to understand business needs.
• Assist in designing and implementing Microsoft Dynamics 365 CE solutions.

Skills

Analytical skills

Problem-solving skills

Communication

Stakeholder engagement

Willingness to learn

Education

Strong academic background in Microsoft Dynamics 365 CE

Tools

Microsoft Dynamics 365 CE

Power Platform

Job description

D365 Customer Engagement Functional Consultant

Avanade Manchester, England, United Kingdom

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D365 Customer Engagement Functional Consultant

Avanade Manchester, England, United Kingdom

1 month ago Be among the first 25 applicants

Join to apply for the D365 Customer Engagement Functional Consultant role at Avanade

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At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success.

Come join us

As a Junior D365 Customer Engagement (CE) Functional Consultant, you will be client-facing and will work closely with clients and senior consultants to design, implement, and optimise D365 Customer Engagement solutions. You’ll develop your problem-solving skills as you gain hands-on experience working with clients, your project team, and the wider internal CE community. This role provides the opportunity to work for Microsoft’s #1 partner, with a strong focus on personal development, training, and mentoring in both technology and consulting skills.

Skills and experiences

• Some experience or strong academic background in Microsoft Dynamics 365 CE or CRM-related solutions.
• Basic understanding of Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service) is preferred.
• Familiarity with Power Platform (Power Apps, Power Automate, Power BI) is a plus.
• Strong analytical and problem-solving skills.
• Willingness to learn and develop technical and consulting skills.
• Good communication and stakeholder engagement abilities.
• Knowledge of data migration, integration, or reporting tools is beneficial.
• Microsoft certifications (or willingness to obtain them) are advantageous.

About You

• Some experience or strong academic background in Microsoft Dynamics 365 CE or CRM-related solutions.
• Basic understanding of Microsoft Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service) is preferred.
• Familiarity with Power Platform (Power Apps, Power Automate, Power BI) is a plus.
• Strong analytical and problem-solving skills.
• Willingness to learn and develop technical and consulting skills.
• Good communication and stakeholder engagement abilities.
• Knowledge of data migration, integration, or reporting tools is beneficial.
• Microsoft certifications (or willingness to obtain them) are advantageous.

What You'll Do

This role requires a basic understanding of business processes, strong problem-solving abilities, and a willingness to learn how to configure and customise D365 CE applications.

Key Responsibilities

• Support senior consultants in engaging with clients to understand business needs and translate them into functional requirements.
• Assist in designing and implementing Microsoft Dynamics 365 CE solutions, including Sales, Customer Service, Marketing, and Field Service modules.
• Participate in workshops, requirement gathering sessions, and stakeholder discussions.
• Help configure and customise D365 CE applications under the guidance of experienced consultants.
• Collaborate with technical teams to ensure successful solution delivery.
• Conduct system testing, assist with user training, and support change management activities.
• Troubleshoot basic issues and provide post-implementation support.
• Stay updated with the latest Microsoft Dynamics 365 and Power Platform trends.

Learn more

To learn more about the types of projects our team works on, check out these case studies:

Interested in knowing what’s going on inside Avanade? Check out our blogs:

• Avanade Insights – exchange ideas that drive tomorrow’s innovation
• Inside Avanade – explore what life is like working at Avanade

Enjoy your career

Some of the best things about working at Avanade:

• Opportunity to work for Microsoft’s Global Alliance Partner of the Year, with exceptional development and training (minimum 80 hours per year for training and paid certifications)
• Real-time access to technical and skilled resources globally
• Dedicated career advisor to encourage your growth
• Engaged and helpful coworkers genuinely interested in you

Find out more about some of our benefits: Employee Benefits at Avanade

A great place to work

As you bring your skills and abilities to Avanade, you will get distinctive experiences, limitless learning, and ambitious growth in return. We continue to build our diverse and inclusive culture, becoming even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. Our purpose-built solutions aim to improve how humans work, interact, and live. It’s all here—explore further!

Create a future for our people that focuses on:

• Expanding your thinking
• Experimenting courageously
• Learning and pivoting

Inspire greatness in our people by:

• Empowering every voice
• Encouraging boldness
• Celebrating progress

Accelerate the impact of our people by:

• Amazing the client
• Prioritizing what matters
• Acting as one

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Avanade is committed to equal employment opportunities and does not discriminate based on race, color, gender, religion, national origin, disability, veteran status, age, marital status, sexual orientation, gender identity, or any other protected group.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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Manchester, England, United Kingdom 2 days ago