D365 CRM Business Applications Development Manager

Pearson Carter; Greater London; Hybrid; GBP 75,000; Full time

Job summary

A leading recruitment firm in London is seeking a CRM Product Lead to manage and enhance their Microsoft Dynamics CRM platform. You will drive user engagement, ensure system performance, and serve as the key liaison with developers and stakeholders. The ideal candidate has extensive experience in professional services, a proven record of driving tech adoption, and strong stakeholder engagement skills. This position offers a competitive salary and a hybrid work model.

Qualifications

• Extensive experience in a professional services environment.
• Strong track record in driving user adoption and engagement.
• Ability to translate business processes into CRM specifications.

Responsibilities

• Drive adoption and user engagement across teams.
• Own the product roadmap for Dynamics CRM.
• Liaise with internal developers and tech partners.

Skills

Microsoft Dynamics implementation

Stakeholder engagement

Change management

Agile methodologies

Technical acumen

Job description

D365 CRM Business Applications Development Manager – London – £75k

Role Summary:

We’re looking for a CRM Product Lead to take full ownership of our Microsoft Dynamics CRM platform, driving adoption, enabling users, and aligning the system to real business needs across our fast‑paced, professional services group.

Responsibilities:

• Drive Adoption & User Engagement
• Ensure high CRM engagement across sales, delivery, finance, and leadership teams
• Lead onboarding, upskilling and ongoing training—tailored by role and function
• Embed a continuous feedback loop to iterate the CRM around user needs
• Own the Product Roadmap
• Act as Product Owner for Dynamics: gather requirements, manage backlog, and lead the roadmap
• Scope and spec features based on real user workflows and pain points
• Liaise with internal developers and third‑party tech partners to ensure quality delivery
• Optimise System Performance & Integration
• Oversee system performance, data integrity, and integration with tools like ATS and finance systems
• Establish CRM best practices, usage standards, and documentation across the group
• Engage Senior Stakeholders
• Align CRM functionality with business objectives across Sales, Finance, Delivery and C‑Suite

Experience:

• Extensive experience implementing and scaling Microsoft Dynamics in a professional services environment
• Strong track record driving behavioural change and tech adoption in complex stakeholder environments
• Deep knowledge of how leadership, consulting, or talent businesses operate
• A hands‑on, floor‑walking approach—you’re as comfortable with end‑users as you are with execs
• Technical & Strategic Acumen
• Confident translating business processes into CRM specs and delivering through Agile teams
• Skilled at stakeholder engagement, governance, and change enablement
• Comfortable engaging with commercial and financial metrics to drive decision‑making

Salary:

£75k base salary benefits

Location:

Hybrid – typically 4 days on site during probation.

Office is based in London

How to Apply

Please reply as soon as possible with yourCV to be considered for this position.

You can also reach out directly via [e-mail] or call 0191 406 6111.

Pearson Carter is the Global Leader in Microsoft Technology Recruitment with specialist roles across the globe – www.pearsoncarter.com.