D365 CE Architect

JR United Kingdom; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading company in customer engagement is looking for a D365 CE Architect to lead the design and architecture of innovative solutions. This role involves collaborating with stakeholders, providing technical leadership, and driving innovation in the D365 ecosystem. The ideal candidate will have extensive experience in D365 CE solutions, strong communication skills, and a passion for technology. Join a forward-thinking organization that values professional development and offers a collaborative work environment.

Benefits

Competitive salary

Comprehensive benefits package

Professional development opportunities

Collaborative work environment

Qualifications

• 5+ years experience with D365 Customer Engagement solutions.
• Proven track record in designing complex architectures.

Responsibilities

• Lead architectural design and strategy for D365 CE solutions.
• Oversee implementation of D365 CE architecture.
• Mentor internal teams on architectural methodologies.

Skills

Solution Design

Data Integration

Cloud Architecture

Technical Leadership

Communication

Education

Microsoft Dynamics 365 Certifications

Job description

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Our client is seeking a highly skilled D365 CE Architect. This is a fantastic opportunity to join a forward-thinking company, leading the design and architecture of cutting-edge customer engagement solutions.

As a recruitment partner, we are looking for a visionary architect with deep technical knowledge and experience to shape and drive the architecture of D365 Customer Engagement.

Key Responsibilities

• Lead the architectural design and strategy for D365 CE, solutions, ensuring alignment with business goals and scalability.
• Collaborate with business stakeholders to translate requirements into robust, high-performance architectural solutions.
• Oversee the implementation of D365 CE architecture, ensuring integration with omnichannel capabilities, case management, and customer service automation.
• Provide technical leadership to development teams, ensuring best practices in customization, system integration, and solution deployment.
• Conduct architectural reviews and provide guidance on optimizing existing D365 CE systems to meet evolving business needs.
• Mentor and support internal teams on architectural methodologies, best practices, and system design principles.
• Drive innovation in customer engagement by identifying and implementing emerging technologies and features within the D365 ecosystem.

Required Skills and Experience

• 5+ years of experience working with D365 Customer Engagement (CE) solutions, with a proven track record of designing and implementing complex architectures.
• Strong background in solution design, data integration, and cloud architecture within the Microsoft Dynamics ecosystem.
• Experience working in an architect role on end-to-end D365 CE implementation projects.
• Ability to provide technical leadership, collaborating across technical and business teams to deliver optimal solutions.
• Strong communication skills, capable of engaging and influencing stakeholders at all levels of the organization.
• Microsoft Dynamics 365 certifications are highly desirable.

What’s on Offer

• Competitive salary and comprehensive benefits package.
• Opportunity to work with a leading organization at the forefront of customer engagement and digital transformation.
• A chance to lead architectural projects using the latest technologies in the Microsoft Dynamics ecosystem.
• Professional development and growth opportunities, including further certification support.
• A collaborative and innovative work environment that promotes knowledge sharing and technical excellence.

How to Apply

If you are a seasoned D365 CE Architect and are ready for your next challenge, we want to hear from you!