Cycles Workshop Technician

Decathlon UK; Rushden; On-site; GBP 22,000 - 28,000; Full time

Job summary

Decathlon UK is seeking a Multisport Workshop Technician to join their team in Rushden. This role is crucial for servicing and repairing sports products, primarily bikes, and providing exceptional customer service. The technician will play a key part in extending the life of products while contributing to sustainability efforts through repairs and recycling.

Benefits

Career progression opportunities

Profit sharing scheme

Quarterly bonus scheme

30% staff discount

Cycle to work scheme discount

Team sports and socials

Permanent contracts with fair pay

Qualifications

• Passionate about sports.
• Excellent communication skills.
• Able to work in a team setting.

Responsibilities

• Diagnosing technical faults in customer products.
• Servicing and repairing sports products.
• Ensuring an excellent customer service experience.

Skills

Communication

Problem Solving

Teamwork

Job description

International sports enthusiasts and collaborative team members — stronger together through our drive to move people via the wonders of sports.

At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we create sports products and distribute them through online and physical stores across 56 countries, with over 1,700 locations. With over 40 stores in the UK, our mission is to be the spirited cheerleaders of sports and healthier living in the nation!

As a Multisport Workshop Technician, you are a key reason our customers return to Decathlon. Your role involves diagnosing and providing timely repairs or services across a range of sports products (circa 85% bikes) to meet customer expectations. You'll help customers extend the life of their sports products, keeping them performing like new for longer.

No day will be the same — you'll diagnose, quote, and repair products while delivering the best customer experience. Our Workshops are central to sustainability in our stores — you'll play an integral part in reducing our environmental impact. This includes recycling and repairing defective sports products before giving them a second life.

In a Nutshell, Your Responsibilities Will Include

• Diagnosing technical faults in customer products and agreeing on the best solutions with customers.
• Servicing and repairing customer products within your Decathlon Store.
• Ensuring customers have an excellent service experience.
• Managing stock, ordering, and control.
• Analyzing business performance.

Who Are You?

• Someone passionate about sports and work.
• A people person willing to go the extra mile.
• Seeking a retail career with a difference.
• A problem solver with excellent communication skills.
• Capable of working as part of a team during busy times (weekends and holidays).

What Will You Benefit From?

• Career progression — choose your own path, from customer service to executive roles.
• Profit sharing scheme — sharing the profits we make with our employees.
• Team sports and socials.
• Quarterly bonus scheme.
• Permanent contracts with fair pay — no zero-hour contracts.
• Cycle to work scheme with a 25% discount.
• 30% staff discount on Decathlon products.