Cycle Technician (Bike Mechanic & Sales)

Indie Retail; Huddersfield; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic and fast-growing team passionate about cycling! This role offers the chance to work as a cycle technician, where you'll be involved in bike maintenance, customer service, and contributing to a supportive working culture. With a focus on sustainability, you'll enjoy a flexible schedule and opportunities for overtime. If you love cycling and have the skills to match, this could be the perfect fit for you!

Benefits

Flexible working hours

Free on-site parking

Bike storage

Supportive working culture

Qualifications

• At least two years of experience in cycle maintenance is essential.
• Previous customer sales/service experience is preferred.

Responsibilities

• Perform bike diagnostics, maintenance, and repairs.
• Ensure customer satisfaction and promote services.

Skills

Cycle Maintenance

Customer Service

Communication Skills

Product Knowledge

Education

Cytech Qualification

Job description

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Fancy joining our dynamic and fast-growing team? If you are passionate about cycles, riding and everything in between, then this could be a perfect match! Previous experience working within the cycle industry with excellent communication and customer service skills are essential to this role.

What is the role?

We are currently looking for an experienced, committed, fully competent cycle technician to join our team. Both full-time and part-time roles will be considered for suitable candidates. Technician roles are available in both our Huddersfield and Penistone stores. The ideal candidate would be able to work at both stores however we can be flexible for the right person.

The main responsibilities for this role include:

• Bike diagnostics, maintenance and repairs
• Sales of service packages, parts and accessories
• Having a tip top product knowledge
• Ensuring our customers are always happy
• Assembly and pre-delivery inspection of new bikes
• Working with suspension and hydraulic systems
• Product demonstrations where necessary
• Helping to keep the shop and work areas spick and span
• Responsible for daily opening and closing of retail premises as required
• Administrative duties including booking of repairs and warranties
• Opportunity to take part in or lead Cycle Works Yorkshire group rides
• Promoting Cycle Works Yorkshire at cycle events and shows
• Working to support reduction of our carbon footprint

About you:

• We are looking for someone who is not only good with a spanner, but the whole package who can really contribute to our thriving business
• Passionate about cycling
• Good knowledge of cycle products and the industry
• You must have excellent communication skills and understand the importance of great customer service
• You must work well under pressure and enjoy working as part of a small team
• Comfortable using online technology in the job
• Must be available to work weekends and part of a rota/shift work schedule
• You may be required, on occasion, to work across both our Penistone and Huddersfield stores and flexibility on this is required

What we offer:

• Competitive hourly rate
• 16-36 hours per week, opportunities for overtime by arrangement
• A flexible, fun, and supportive working culture
• A modern, open space with a sustainably focussed working environment
• Free on-site parking and bike storage
• A chance to get ‘on yer bike’ and get paid while you’re at it!

Skills/Experience Required

Qualifications and experience required:

• Cytech qualification (desirable)
• At least two years’ experience in cycle maintenance (essential)
• Previous customer sales/service experience (preferably in the cycle industry)

Please also let us know your availability for arranging an interview.

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