Cycle Technician

TN United Kingdom; Canterbury; On-site; GBP 24,000 - 32,000; Full time

Job summary

Join a forward-thinking company as a Cycle Technician, where your expertise in bicycle repair and maintenance will shine. In this role, you'll be responsible for providing top-notch service to customers, ensuring their bicycles are in perfect working order. You'll perform repairs, assemble new bikes, and offer expert advice on parts and accessories. With a focus on quality and customer satisfaction, you'll thrive in a dynamic workshop environment. This position offers flexible hours and a range of exciting perks, making it a fantastic opportunity for those passionate about cycling and customer service.

Benefits

Commission-based bonuses

Monthly Group Rewards and Recognition

Participation in the Fearless1000 Incentive Scheme

Development courses with national qualifications

40% in-store uniform discount

Discounted gym membership

20% group-wide discount

Ride-To-Work Scheme

Qualifications

• Proficiency in diagnosing and repairing various bicycle types and components.
• Previous experience as a bicycle mechanic is highly desirable.

Responsibilities

• Perform a wide range of bicycle repairs including brake adjustments and gear tuning.
• Interact with customers to assess their repair and maintenance needs.

Skills

Bicycle Repair

Customer Service

Mechanical Troubleshooting

Inventory Management

Attention to Detail

Communication Skills

Education

Experience as a Bicycle Mechanic

Knowledge of Bicycle Brands and Models

Tools

Bicycle Repair Tools

Job description

Job Title: Cycle Technician at Evans Cycles

As a Cycle Tech at Evans Cycles, your primary responsibility is to provide expert bicycle repair and maintenance services to customers. You will ensure that bicycles are serviced, repaired, and maintained to a high standard, while delivering excellent customer service and advice.

Responsibilities:

1. Bicycle Repairs: Perform a wide range of repairs including brake adjustments, gear tuning, wheel truing, drivetrain maintenance, and suspension service. Troubleshoot and diagnose mechanical issues accurately.
2. Bicycle Assembly: Assemble new bicycles according to manufacturer guidelines and store standards, ensuring safety and readiness for sale.
3. Service Consultations: Interact with customers to assess their repair and maintenance needs, providing recommendations and cost estimates.
4. Parts and Accessories: Assist customers in selecting appropriate parts, accessories, and upgrades.
5. Safety Inspections: Conduct safety inspections to identify and address potential hazards.
6. Quality Control: Ensure all repaired bicycles meet quality standards and safety regulations.
7. Inventory Management: Maintain an organized workshop, managing spare parts and tools inventory.
8. Customer Service: Provide excellent service, explain repair work, answer questions, and offer maintenance advice.
9. Proficiency in diagnosing and repairing various bicycle types and components.
10. Previous experience as a bicycle mechanic is highly desirable.
11. Knowledge of different bicycle brands, models, and components.
12. Strong attention to detail and commitment to quality workmanship.
13. Excellent communication skills and customer service orientation.
14. Ability to work independently and as part of a team.
15. Knowledge of safety standards related to bicycle repairs.
16. Willingness to stay updated on bicycle technology and repair techniques.

Work Environment & Conditions:

Work is primarily conducted in a workshop environment. May require standing for extended periods and lifting heavy objects. Flexible work hours, including weekends and evenings, may be necessary based on store hours and customer demand.

Benefits:

We offer a comprehensive package of perks, including:

• Commission-based bonuses on a wide range of products
• Monthly Group Rewards and Recognition
• Participation in the Fearless1000 Incentive Scheme
• Development courses with national qualifications
• 40% in-store uniform discount
• Discounted gym membership
• 20% group-wide discount across all Fascia stores
• Ride-To-Work Scheme (eligibility applies)