Cyber Security Specialist

BT Security; Ipswich; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading telecommunications company is seeking a dedicated Cyber Security professional in Ipswich to provide critical technical support and ensure system availability while managing incidents and service delivery. The role emphasizes collaboration and continuous improvement, making it essential for protecting organizations from cyber threats.

Benefits

Annual bonus of 10%

Pension scheme with employee and company contributions

Life Assurance

Direct share scheme

Exclusive discounts on services

Access to savings through My Discounts

Discounted entertainment memberships

Support for working parents

Optional healthcare benefits

25 days annual leave

Qualifications

• Strong understanding of Cyber Security principles required.
• Public Cloud experience necessary (AWS, Azure, GCP).
• Proven track record of project delivery and effective stakeholder management.

Responsibilities

• Provide technical support, ensuring system availability.
• Support delivery of IT Provision and Incident handling.
• Contribute analytical input to projects and operational issues.

Skills

Cyber Security Principles

Endpoint Detection and Response

Network Detection and Response tools

Mitre Attack framework

Networking and protocols knowledge

Windows and Linux server knowledge

Public Cloud experience

Technical documentation production

Stakeholder management

Incident and change management

Job description

Recruiter: Trevor Newman

Career Grade: D

Internal Closing Date: 4/07/25

(Our hybrid working model means you are expected to be in the office 3 days per week in our Ipswich office)

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We're a global leader for secure connectivity and collaboration platforms for businesses of all sizes, from big household names and government departments to sole traders and start-ups. It’s not just about technology; it’s about how it helps build stronger, smarter, and more secure businesses.

We value diversity and inclusion and aim to make a positive impact. We champion digital inclusion and equip people, businesses, and communities with digital skills to thrive.

Joining our team means being part of an organization that celebrates differences, fosters innovation, and offers opportunities to excel. With millions of businesses relying on us daily, BT provides a chance to contribute to society through a diverse, multi-skilled team.

Why this job matters

Cybersecurity is essential because it protects individuals and organizations from cyberattacks, which can cause financial loss, reputational damage, identity theft, and physical harm. It safeguards sensitive data, maintains privacy, ensures regulatory compliance, and helps businesses operate securely and build customer trust.

What you'll be doing

• Provide technical support, resolving escalated issues to ensure system availability for customers.
• Support the delivery of IT Provision, Incident handling, Service Requests, and Change Management within SLAs and KPIs.
• Assist in service delivery and contribute to service productivity targets.
• Provide early visibility to Line Manager regarding issues impacting Systems Engineering objectives and manage escalations effectively.
• Support operational elements on transformational initiatives to meet Cloud Infrastructure and Technology goals and influence business adoption.
• Apply Continuous Improvement (CI) methodologies daily to identify waste and drive improvements.
• Contribute analytical and innovative input to projects and operational issues, including supporting negotiations.

The skills you'll need

• Strong understanding of Cyber Security Principles
• Experience with Endpoint Detection and Response (CrowdStrike)
• Knowledge of Network Detection and Response tools
• Understanding of the Mitre Attack framework
• Good grasp of networks and protocols
• Windows and Linux server knowledge, including containers
• Public Cloud experience (AWS, Azure, GCP)
• Proven track record of end-to-end project delivery
• Ability to produce technical documentation
• Willingness to work occasionally out of hours and provide 24/7 callout cover
• Ability to identify opportunities for collaboration and continuous improvement
• Effective stakeholder management and negotiation skills
• Knowledge of incident and change management processes

A few points to note

If you work flexibly, such as job sharing or reduced hours, please get in touch. We also offer reasonable adjustments for the selection process. Don't hesitate to apply if you’re excited about the role but don’t meet every requirement, as we value diverse experiences and backgrounds.

Benefits

• Annual bonus of 10% (personal and company multipliers)
• BT Pension scheme with a minimum 5% employee contribution and 10% BT contribution
• Life Assurance
• Direct share scheme
• Exclusive discounts on BT broadband, EE mobile plans, and more
• Access to savings on everyday purchases through My Discounts
• Discounted EE TV and entertainment memberships
• Support for working parents, including paid leave options
• Optional healthcare benefits such as dental insurance and gym memberships
• 25 days annual leave, increasing with service, with buy holiday options
• Volunteering days to support community engagement
• Electric vehicle salary sacrifice scheme ('My EV')