Cyber Security Operations Analyst

PayPoint; Welwyn Garden City; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Cyber Security Operations Analyst to join their team in Welwyn Garden City. The role involves monitoring security events, managing incidents, and collaborating with IT teams to ensure service availability and security. Ideal candidates will have a passion for IT and cyber security, with strong problem-solving and communication skills. The position offers various benefits including a contributory pension scheme and private medical insurance.

Benefits

22 days holiday

On-site gym and nationwide gym discounts

Online benefits portal with deals and discounts

Contributory pension scheme

Career progression opportunities

Private medical insurance

Life assurance (3x salary)

Optional discounted benefits including critical illness

Qualifications

• Experience in a 24/7 IT or Security role is preferred.
• Knowledge of PCI-DSS compliance is beneficial.

Responsibilities

• Monitor IT and security events to detect incidents.
• Manage the lifecycle of security incidents from detection to resolution.
• Collaborate with IT and security teams to resolve issues.

Skills

Problem Solving

Attention to Detail

Communication

Passion for IT

Tools

Microsoft Office 365

SIEM tools

PowerShell

Bash

KQL

Zscaler

Microsoft Defender

Sentinel

Splunk

Linux

Azure

Job description

Vacancy: Cyber Security Operations Analyst

Vacancy No: VN471

Employment Type: Full-Time

Business Name: PayPoint Network Ltd

Location: Welwyn Garden City

Job Details

Cyber Security Operations Analysts are central to driving PayPoint's Cyber Security and IT operations, playing a key role in delivering services to our clients, retailers, and consumers across the United Kingdom.

From the Security Operations Centre located in Welwyn Garden City, the team of analysts monitor and respond to alerts and events from across our network. The team will undertake the actions necessary to maintain our service availability and security, including triage, investigation, analysis, resolution, and escalation to third-line support teams.

With services hosted in our data centres and the Cloud, you will use a range of tools and technologies to provide the operational controls needed to maintain the high levels of service expected by our clients, retailers, and consumers.

We now have an opportunity for an enthusiastic individual to join our analysts in what is already a fun and engaging team.

While experience in a similar role is beneficial, we are open to speaking with graduates or those with IT backgrounds such as service desk and desktop engineers seeking a new career path.

What will you be doing?

• Monitor IT and security events from SIEM (Security Information and Event Management) systems and other security tools to proactively detect incidents and prevent service disruptions.
• Manage the lifecycle of security incidents, from detection to resolution, ensuring proper triage, prioritization, and escalation.
• Investigate suspicious activities, breaches, and incidents using logs, threat intelligence, and alerts to identify root causes and take corrective actions.
• Triage and escalate incidents based on severity and impact, ensuring timely resolution.
• Perform initial incident response actions, including containment, mitigation, and recovery support.
• Collaborate with IT and security teams to investigate and resolve security and operational issues.
• Ensure service availability and performance by proactively identifying potential issues and resolving operational incidents.
• Maintain incident logs, documentation, and reports for auditing and continuous improvement.
• Analyze security threat trends and vulnerabilities to stay ahead of emerging risks.
• Participate in threat hunting and vulnerability assessments to identify and address security gaps.
• Support stakeholders in improving security configurations and incident management processes.
• Assist in developing SOC procedures, playbooks, and runbooks.
• Work in a 24/7 rotating shift pattern (4 days on, 4 days off) for continuous monitoring and support.

What would we like from you?

• Passion for IT and interest in Cyber Security.
• Strong problem-solving skills.
• Attention to detail with excellent communication skills.
• Knowledge of Microsoft Office 365.

Preferred Experience

• Experience working in a 24/7 rota within an IT or Security role.
• Knowledge of SIEM tools.
• Scripting skills in PowerShell, Bash, KQL.
• Experience with security tools like Zscaler, Microsoft Defender, Sentinel, Splunk, etc.
• Knowledge of Linux and Azure.
• Understanding of PCI-DSS compliance.

What can we do for you?

Enjoy a rewarding career at our Welwyn Garden City head office with benefits including:

• 22 days holiday
• On-site gym and nationwide gym discounts
• Online benefits portal with deals and discounts
• Contributory pension scheme
• Career progression opportunities
• Private medical insurance
• Life assurance (3x salary) and optional additional cover
• Optional discounted benefits including critical illness, Cycle2Work, dental, and dining discounts

We are committed to fostering an inclusive culture where everyone can thrive and feel a sense of belonging at PayPoint.