Cyber Claims Advocate

JR United Kingdom; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading global insurance broker is seeking a Cyber Claims Advocate to join their Cyber Claims and Incident Management team in London. This hybrid role requires expertise in cyber claims, with opportunities for professional growth and collaboration with industry leaders. The successful candidate will manage client expectations, provide tailored claim guidance, and engage with insurers to maximize coverage outcomes. If you are passionate about cyber claims and eager to develop your expertise in a supportive environment, we want to hear from you!

Benefits

Professional Development Opportunities

Inclusive Culture

Career Opportunities

Qualifications

• 1-2 years experience in commercial/corporate/cyber claims environment.
• Advanced knowledge of Microsoft Office, particularly PowerPoint and Excel.

Responsibilities

• Triage cyber incidents and provide urgent specialist advice.
• Engage with insurers and advocate for clients during claims.
• Respond to client and broker queries regarding policy coverage.

Skills

Communication

Organizational Skills

Critical Thinking

Education

Degree

Tools

Microsoft Office

Job description

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We have a fantastic opportunity for a talented individual to join Marsh in our Cyber Claims and Incident Management team in London. This is a hybrid role that has a requirement to work three days per week in the office.

The role: Cyber Claims Advocate

Marsh is seeking a dedicated Cyber Claims Advocate to join our dynamic Cyber Claims and Incident Management Team. This is an exciting opportunity for Claims Specialists or individuals with 1-3 years of experience in Cyber Claims to enhance their career in a fast-paced environment.

This role offers the opportunity to learn from industry leaders and develop your cyber subject matter expertise while working in a supportive and growing team. If you are passionate about your profession and eager to grow, we want to hear from you!

We will rely on you to:

• Triage cyber incidents, ensuring clients receive urgent specialist advice and support to mitigate loss and maximize coverage outcomes.
• Provide proactive, tailored claim guidance throughout the lifecycle of complex claims, managing client expectations effectively.
• Engage with primary and excess insurers, advocating for clients through submissions and escalation meetings as necessary.
• Respond to client and broker queries regarding policy coverage and cyber incident response pre-incident/loss.
• Assist in managing vendor relationships and creating visually appealing content and presentations.

What you need to have:

• Advanced knowledge of Microsoft Office, particularly PowerPoint and Excel.
• Minimum of 1-2 years’ experience within commercial / corporate / cyber claims environment.
• Excellent verbal and written communication skills, demonstrating critical thinking.
• Strong organizational and time management skills with a high level of attention to detail.
• Ability to work within a team as a self-starter, being proactive, responsive, and resourceful.
• Flexibility to manage changing priorities in a high-pressure, deadline-driven environment.

What makes you stand out:

• A degree is preferred, with experience in data privacy, cyber incident management, or response services being a plus.
• Proven ability to build strong relationships with internal colleagues, clients, and carriers.
• Resourcefulness and the ability to work independently while bringing solutions and ideas to the firm.
• Experience dealing with London Markets would be advantageous.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#hybrid

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at [emailprotected] .

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.