Cyber Claims Advocate

International Catalyst Services, LLC; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a Cyber Claims Advocate to join their dynamic Cyber Claims and Incident Management Team in London. This hybrid role offers a fantastic opportunity for individuals with 1-3 years of experience in cyber claims to enhance their career in a fast-paced environment. You will engage with clients, manage complex claims, and collaborate with insurers while developing your expertise. If you're passionate about your profession and eager to grow, this is the perfect opportunity for you to make a significant impact within a supportive and vibrant team.

Benefits

Professional development opportunities

Inclusive culture

Supportive leaders

Career opportunities

Benefits and rewards for well-being

Qualifications

• 1-2 years experience in commercial/corporate/cyber claims.
• Advanced knowledge of Microsoft Office, especially PowerPoint and Excel.

Responsibilities

• Triage cyber incidents and provide tailored claim guidance.
• Engage with insurers and advocate for clients effectively.

Skills

Verbal Communication

Written Communication

Organizational Skills

Time Management

Critical Thinking

Proactivity

Education

Degree in relevant field

Tools

Microsoft PowerPoint

Microsoft Excel

Job description

We have a fantastic opportunity for a talented individual to join Marsh in our Cyber Claims and Incident Management team in London. This is a hybrid role that has a requirement to work three days per week in the office.

The role: Cyber Claims Advocate

Marsh is seeking a dedicated Cyber Claims Advocate to join our dynamic Cyber Claims and Incident Management Team. This is an exciting opportunity for Claims Specialists or individuals with 1-3 years of experience in Cyber Claims to enhance their career in a fast-paced environment.

This role offers the opportunity to learn from industry leaders and develop your cyber subject matter expertise while working in a supportive and growing team. If you are passionate about your profession and eager to grow, we want to hear from you!

We will rely on you to:

• Triage cyber incidents, ensuring clients receive urgent specialist advice and support to mitigate loss and maximize coverage outcomes.
• Provide proactive, tailored claim guidance throughout the lifecycle of complex claims, managing client expectations effectively.
• Engage with primary and excess insurers, advocating for clients through submissions and escalation meetings as necessary.
• Respond to client and broker queries regarding policy coverage and cyber incident response pre-incident/loss.
• Assist in managing vendor relationships and creating visually appealing content and presentations.

What you need to have:

• Advanced knowledge of Microsoft Office, particularly PowerPoint and Excel.
• Minimum of 1-2 years’ experience within commercial / corporate / cyber claims environment.
• Excellent verbal and written communication skills, demonstrating critical thinking.
• Strong organizational and time management skills with a high level of attention to detail.
• Ability to work within a team as a self-starter, being proactive, responsive, and resourceful.
• Flexibility to manage changing priorities in a high-pressure, deadline-driven environment.

What makes you stand out:

• A degree is preferred, with experience in data privacy, cyber incident management, or response services being a plus.
• Proven ability to build strong relationships with internal colleagues, clients, and carriers.
• Resourcefulness and the ability to work independently while bringing solutions and ideas to the firm.
• Experience dealing with London Markets would be advantageous.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.