CX Solutions Architect — Multi-Channel Experience

Rentokil Initial Group; Crawley; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading service provider in Crawley is seeking a Technical Architect to enhance customer experience (CX) solutions. The role involves designing technical architecture and documentation, providing leadership, and integrating various platforms such as Genesys and Google Cloud. Your expertise in unified communications and web technologies will drive customer satisfaction. A competitive salary, hybrid working, and multiple benefits are offered.

Benefits

Competitive salary and bonus scheme

Hybrid working

Rentokil Initial Reward Scheme

23 days holiday, plus 8 bank holidays

Employee Assistance Programme

Death in service benefit

Healthcare

Free parking

Qualifications

• Proven experience as a Technical Architect for CX solutions.
• Strong understanding of CX principles and best practices.
• Hands-on experience with Google Cloud Platform (GCP) and related services.

Responsibilities

• Designing and documenting solutions that are customer-centric and scalable.
• Providing technical leadership and guidance to development teams.
• Ensuring adherence to architectural principles and security standards.

Skills

Proven experience as a Technical Architect for CX solutions

Strong understanding of CX principles and best practices

Experience with Unified Communications platforms (Genesys preferred)

Hands-on experience with Multi-Experience Development Platforms (HCL Volt MX preferred)

Strong understanding of web technologies (HTML, JavaScript, React, CSS)

Experience with API gateways (Apigee preferred)

Hands-on experience with Google Cloud Platform (GCP)

Familiarity with Java and database technologies

Experience with IAM tools (Auth0 preferred)

Knowledge of monitoring tools (Datadog preferred)

UML documentation

Data Modelling / Design

Architecture frameworks (e.g. Togaf)

Job description

A leading service provider in Crawley is seeking a Technical Architect to enhance customer experience (CX) solutions. The role involves designing technical architecture and documentation, providing leadership, and integrating various platforms such as Genesys and Google Cloud. Your expertise in unified communications and web technologies will drive customer satisfaction. A competitive salary, hybrid working, and multiple benefits are offered.