CX Project Training And Business Readiness Lead

Connect2Luton; Caddington; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local government recruitment agency is seeking a CX Project Training and Business Readiness Lead. This role involves planning and delivering training as well as ensuring business readiness for new systems. Candidates should have experience in change management, strong communication skills, and the ability to engage stakeholders effectively. This position offers a unique opportunity to influence significant changes within the public sector.

Qualifications

• Experience in training and business readiness.
• Strong communication and facilitation skills.
• Ability to engage stakeholders and manage change.

Responsibilities

• Determine training requirements and develop strategies.
• Engage with impacted services and advocate for changes.
• Coordinate go-live support and transition to BAU.

Job description

Overview

Connect2Luton are excited to recruit a CX Project Training and Business Readiness Lead on behalf of Luton Borough Council.

Main purpose of position: The Training and Business Readiness Lead will plan, manage and help deliver the training and work with business to prepare for the changes that will result from new systems and prepare and coordinate for early life support.

Responsibilities

• Training
• Determine training requirements.
• Develop the training strategy.
• Develop training plan and book venues and trainees.
• Work together with the project team to develop user guides, self-help videos and workshop training material.
• Along with the project team, deliver training.

• Business Readiness / Change
• Develop business readiness approach/methodology.
• Engage with services impacted to be an advocate of and win buy in for change brought about by the Housing Replacement Systems projects.
• Identify Business Change Managers (BCMs) in each team.
• Coach and familiarise colleagues with the business readiness methodology.
• Lead / support business readiness workshops / meetings.
• Prepare / tailor documents such as business readiness checklists, transition plans, acceptance criteria, go-live support plans.
• Develop go-live readiness and transition implementation plans.

• Early Life Support
• Determine go-live, early life support and embedding support requirements.
• Work with BAU support to determine criteria for handing over support from project to BAU and embedding support.
• Develop go-live and early life support plans.
• Set up go-live and early life support arrangements.
• Coordinate and report on go-live and early life support.
• Coordinate transition from project to BAU support and embedding support.

About Us

Luton Borough Council have partnered with Kent County Council to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council.

Our heritage and being local government owned which means we have a wealth of knowledge and expertise within the public sector, with many of our employees having previously worked for the Council or have supplied previously into the Council, for several years.

We are an equal opportunities employment agency and business that positively encourages applications from all suitably qualified and eligible candidates.

Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates