CX Learning & Performance Lead

Triton Showers; Nuneaton; On-site; GBP 42,000 - 62,000; Full time

Job summary

Triton Showers is seeking a CX Training & Development Lead to design and deliver learning programmes that build skilled, confident Customer Experience teams and support continuous improvement across the function.

You will partner with leaders to identify development needs, create engaging resources, coach colleagues and embed a culture of care, courage, connection and common sense. This role values practical, outcome-focused training and measurable performance gains.

Qualifications

• Experience in training or learning and development.
• Passionate about helping people succeed and reach potential.
• Confident in leading training sessions and workshops.
• Builds strong relationships and communicates effectively at all levels.
• Translates learning into measurable improvements in performance and capability.
• Values: Care, Courage, Connection and Common Sense.

Responsibilities

• Designing and delivering engaging training and development programmes.
• Managing onboarding and induction programmes for new colleagues.
• Creating and maintaining development plans, skills matrices and learning resources.
• Identifying capability gaps and implementing targeted development activities.
• Providing coaching and feedback to support colleague growth and performance.
• Working with leaders to support internal progression.
• Promoting a culture of continuous learning, accountability and improvement.

Skills

Training & development

Coaching

Facilitation

Stakeholder engagement

Job description

Triton Showers is seeking a CX Training & Development Lead to design and deliver learning programmes that build skilled, confident Customer Experience teams and support continuous improvement across the function.

You will partner with leaders to identify development needs, create engaging resources, coach colleagues and embed a culture of care, courage, connection and common sense. This role values practical, outcome-focused training and measurable performance gains.