Customs & Customer Service Administrator McCulla

MCCULLA (IRELAND) LIMITED; Lisburn; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

Matched pension contribution

Life insurance

Discounted sea crossings

Career progression

Job summary

MCCULLA (IRELAND) LIMITED in Lisburn is recruiting a Customs & Customer Service Administrator to join the Lisburn team. The role focuses on data entry for customs clearances, handling customer inquiries by phone and email, and maintaining records with precision.

Ideal candidates will have experience in administration, strong IT skills, and a customer-focused approach, with a professional, proactive mindset and readiness to support the Customs Department daily.

Qualifications

• Previous experience in an administration role dealing with customers.
• Strong administration and organisational skills.
• Ability to deal tactfully with a wide variety of people.
• Positive can-do attitude with flexible approach.
• Commitment to delivering high-quality work.
• Strong IT skills including Microsoft applications.

Responsibilities

• Data entry across multiple systems for customs clearances.
• Reporting discrepancies and maintenance of records.
• Answering customer queries via telephone and email.
• Support the Customs Department with day-to-day administration.

Skills

Data entry

Customer service

Organisational skills

Attention to detail

Microsoft Office

Tools

CRM systems

Job description

Careers

Customs & Customer Service Administrator McCulla

With over 50 years’ experience in the logistics industry McCulla Ireland are one of the country’s leading providers of ambient, chilled and frozen logistics solutions throughout Ireland, the United Kingdom and Europe.

We currently have Operating Centres across Northern Ireland and Ireland, with further plans for expansion. McCulla has over 300 employees working across our Transport, Warehousing, Customs and Green Bioenergy Operations. There is an ever-growing modern fleet consisting of over 120 vehicles and 200 trailers operating our just in time service with environmental sustainability at the forefront of everything we do and making us unique in the market for our customers.

We are looking to recruit a Customs & Customer Service Administrator to join our Lisburn Team.

About This Role

This role will require a professional individual who is highly organised, customer focused, with great attention to detail. Strong administration skills and ideally some experience or knowledge of the Customs, transport, logistics industry.

Duties:

• Data entry across multiple systems for customs clearances.
• Reporting discrepancies and maintenance of records.
• Answering customer queries via telephone & email.
• Other administration duties to support the running of the Customs Department on a daily basis.

Essential Criteria:

• Previous experience working in an administration role & dealing with customers.
• Strong administration & organisational skills.
• Able to deal tactfully with a wide variety of people.
• A positive can-do attitude and flexible approach.
• Dedication to completing a high standard of work.
• Strong IT systems experience including a sound knowledge in Microsoft applications.

Terms:

• Full Time.
• Monday – Friday, Shift pattern, 07.30 to 4.30 Week1 / 09.00 to 18.00 Week2 (1 hour break)
• Overtime available.
• Salary £26,500 - £30,000 DOE.
• Additional Annual Leave (Service Based).
• Matched employee / employer pension contribution.
• Life & death in service insurance.
• Certified Training Courses.
• Career progression.
• Discounted sea crossings.
• Additional Company Benefits.

Belfast

Blaris Industrial Estate

Altona Rd, Lisburn BT27 5QB

United Kingdom

T: 028 9267 2211

Dublin Office

Ballymount Road Lower

Ballymount Cross Ind Estate

Ballymount, Dublin D24 XW21

T: 00353 1 408 106

Mallusk

1B McKinney Road

Mallusk, Newtownabbey

BT36 4PE