Customs Clearance Specialist

DHL Global Forwarding; Lichfield; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Generous holiday entitlement

Employee Bonus Scheme

Pension and life assurance

Wellbeing programme

Employee discounts

Job summary

DHL Global Forwarding UK is seeking a Customs Coordinator to coordinate and process customs declarations, ensuring accuracy, compliance and timely service for imports and exports. You will support customers and internal teams while maintaining records and aligning with HMRC requirements.

The role requires attention to detail, strong communication and the ability to work under pressure to meet deadlines. Core hours Monday to Friday, with opportunities for development within a global forwarding

Qualifications

• Customs regulations and compliance familiarity.
• Strong attention to detail and accuracy.
• Excellent communication with customers and stakeholders.

Responsibilities

• Prepare, submit, and monitor import/export customs declarations per HMRC rules and customer needs.
• Provide timely, professional support to customers, internal and external partners.
• Investigate and resolve customs-related issues and discrepancies; escalate when needed.
• Manage time-critical customs activities to meet service levels and deadlines.
• Maintain accurate records, reports, and documentation for compliance and audits.
• Coordinate with the Global Service Centre and other stakeholders for information sharing.
• Ensure compliance with customs legislation and DHL policies.
• Support onboarding of new customers and drive continuous improvement.
• Undertake additional duties to support the team and regulatory knowledge.

Skills

Customs knowledge

Attention to detail

Communication

Problem solving

Time management

Working under pressure

Job description

DHL Global Forwarding UK is seeking a Customs Coordinator to coordinate and process customs declarations, ensuring accuracy, compliance and timely service for imports and exports. You will support customers and internal teams while maintaining records and aligning with HMRC requirements.

The role requires attention to detail, strong communication and the ability to work under pressure to meet deadlines. Core hours Monday to Friday, with opportunities for development within a global forwarding