Customisation

Lacoste; Greater London; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive commissions scheme

28 days annual leave

Up to 65% off Lacoste products

Employee Assistance Programme

Uniform Allowance

Job summary

Lacoste is seeking a customer-focused retail associate in Greater London to deliver high-quality customization via embroidery and heat transfer, promote the service, and maintain a premium store environment. You will complete reports and share data with key stakeholders while ensuring procedures are followed.

As a brand ambassador, you’ll embody Lacoste values and work with the team to drive sales, deliver exceptional service, and foster customer loyalty.

Qualifications

• Customer-focused approach to service delivery.
• Strong teamwork and collaboration abilities.
• Ability to work in a fast-paced retail environment.
• Commitment to Lacoste values and brand image.

Responsibilities

• Deliver high quality customization through embroidery and heat transfer
• Actively promote the customization service and benefits to customers throughout the store
• Accurately complete reports and share data with key stakeholders
• Maintain the customization equipment with care
• Create customer loyalty and stay connected
• Maintain a premium retail space
• Support and respect your fellow crocodiles
• Ensure that procedures are always followed
• Be an ambassador of the brand
• Apply the Lacoste Sales steps

Skills

Customer focus

Team player

Results oriented

Brand awareness

Communication skills

Job description

About Us

At the crossroads of fashion and sport, Lacoste creates and liberates movement. Both universal and timeless, the brand transcends cultures and generations, elevating the crocodile as a rallying sign.

About Us

At the crossroads of fashion and sport, Lacoste creates and liberates movement. Both universal and timeless, the brand transcends cultures and generations, elevating the crocodile as a rallying sign. An iconic French brand present in nearly 100 countries, Lacoste stands out for its unique know-how in each of its areas of expertise, from garment factory to omnichannel distribution. At Lacoste, elegance goes beyond style. This elegance guides all of its actions and its social and environmental commitments. Working at Lacoste is belonging to a community of 8,500 employees on the move to build the future. Committed to making equal opportunities a reality and to revealing potential, the company brings together talents from all walks of life, embracing their differences. Lacoste is one of the inspiring brands driven by passionate people within the MF Brands Group, alongside Aigle, Gant, Tecnifibre and The Kooples (https://mf-brands.com/).

Responsibilities

• Deliver high quality customization through embroidery and heat transfer
• Actively promote the customization service and benefits to customers throughout the store
• Accurately complete reports and share data with key stakeholders
• Maintain the customization equipment with care
• Create customer loyalty and stay connected
• Maintain a premium retail space
• Support and respect your fellow crocodiles
• Ensure that procedures are always followed
• Be an ambassador of the brand
• Apply the Lacoste Sales steps

Reward And Benefits

• Competitive Commissions Scheme
• 28 days annual leave entitlement inclusive of bank holidays
• Up to 65% off Lacoste products
• Employee Assistance Programme
• Uniform Allowance

At Lacoste, we are committed to making equal opportunities a reality.

Inherited from our unique vision of fashion-sport, equal opportunities move us forward and our recruitment methods follow this commitment by focusing on skills and embracing all types of talents.

We commit to fostering a diverse and inclusive environment where elegance goes beyond style and where each of us is given the chance to fulfil our greatest potential.

A Successful Candidate Will

• Be focused on the customers needs
• Implement the group's recommendations and procedures
• Have a dynamic approach and like to work in a team
• Be results-oriented and have a performance culture
• Be committed to apply LACOSTE’S values (Play by Daring, Play with Elegance, Play as one Team, Play with Tenacity)
• Have a desire to enhance the brand's image