Customer Water Quality Officer

Thames Water; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company van for business use

Annual leave 24 days increasing with 2

Generous pension scheme

Health and wellbeing benefits

Job summary

Thames Water, the UK’s largest water and wastewater company, is hiring a Water Quality Technician in South East London. You will collect samples from treatment works, reservoirs and customer homes, manage sampling records, and coordinate with technical teams to deliver the monitoring programme.

You will drive a company van, maintain high standards of customer service, and support investigation of any supply issues or complaints.

Qualifications

• Full UK driving licence and willingness to plan routes and drive a large van.
• Excellent customer service skills when visiting customers' homes.
• Excellent attention to detail for recording samples daily.
• Strong organisational skills and ability to work independently.
• Existing knowledge of the water industry or willingness to learn processes.

Responsibilities

• Collect samples from treatment works, reservoirs and customer homes.
• Oversee sampling records and maintain equipment to industry standards.
• Liaise with scheduling, CSWQ group, regulatory and performance teams to plan workload and monitoring.
• Assist with investigating supply issues or customer complaints.

Skills

Driving licence

Customer service

Attention to detail

Organisational skills

Water industry knowledge

Job description

Join the UK’s largest water company and help keep water flowing for 15 million people. With 2.6 billion litres delivered daily and over 500,000 water quality tests each year, your work will directly protect the safety of our drinking water and the communities we serve.is felt across entire communities, this is your chance to make a real difference.

What you’ll be doing as a Water Quality Technician:

• Collecting samples from treatment works, reservoirs and customer homes. You will have access to the equipment for testing in your van such as and bottles, thermometers
• Overseeing the management of your sampling records and maintenance of sampling equipment, ensuring they’re kept to industry standards
• Liaising with the technical scheduling team, CSWQ group, and regulatory and performance team to plan your workload and deliver the monitoring programme
• Assisting with investigating supply issues or customer complaints if they arise

Base Location: Crossness – Abbey Wood, South East London – SE2 9AQ
(please note you home address needs to be within 30-45 minutes from based location)

Please note: Candidates who successfully progress through the initial screening stage will be invited to complete a short assessment. This assessment helps us understand your suitability for the role and supports our selection process, but it will not be used as the sole basis for any hiring decision.

What you should bring to the role

• A full UK, clean driving license with a willingness to plan your routes, drive long distances, and comfortable driving a large commercial van in busy environments and remote rural locations
• Excellent customer service skills for visiting customers’ homes and cold calling properties
• Excellent attention to detail for recording samples on a daily basis
• Strong organisational skills and can work independently
• An existing knowledge of the water industry, if not a willingness to learn the water industry and its processes
• Good computer literacy

What’s in it for you?

• Competitive starting salary of £29,349 per annum.
• Use of a company van for business purposes.
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.