Customer Water Quality Officer

Thames Water Ltd; Greater London; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company van

Pension

Health benefits

Life cover

Job summary

The Customer Water Quality Officer role at Thames Water Ltd in West London is ideal for someone who enjoys field work and direct customer contact. You will test water samples from homes and businesses, maintain accurate sampling records, and ensure equipment meets industry standards.

A clean manual driving licence and ability to travel are essential. Base location is Hammersmith or Walton, with 7:30am–3:30pm hours and standby shifts for additional pay.

Qualifications

• Testing water samples in domestic homes and businesses.
• Manage sampling records and equipment per industry standards.
• Travel between customers and sites with a driver’s licence.
• Comfort visiting customer properties and explaining procedures.
• Willingness to learn about the water industry.

Responsibilities

• Test water samples in homes and businesses.
• Oversee sampling records and equipment maintenance to industry standards.
• Assist with investigating supply issues or customer complaints where needed.

Job description

Job title Customer Water Quality Officer Ref 46180 Division Asset Operations & Capital Delivery Location Hammersmith (PS) - W6 9RS Contract type Permanent Full/Part-time Full-time Salary Competitive starting salary of £29,349 per annum. Job grade A Closing date 20/11/2026

This is a fantastic opportunity to be right at the heart of things, acting as the friendly face of Thames Water when meeting our customers.

Each year, we run over 500,000 checks on water samples that we collect from our treatment centres, reservoirs, and a mix of customer homes, all to make sure your tap water is of the highest quality.

What you’ll be doing as a Customer Water Quality Officer

• You’ll be on the move a lot, travelling between different customers and sites, working as part of a lively team covering quite a large area.
• Driving as part of the job would be highly desirable.
• Your main job will be testing water samples in domestic homes and businesses.
• You’ll oversee the management of your sampling records and maintenance of sampling equipment, ensuring they are kept to industry standards.
• You might also assist with investigating supply issues or customer complaints now and again.

Your base location will be in West London either at our depot in Hammersmith or Walton.

Standard working hours:

7:30am to 3:30pm Monday to Friday.

When needed you will be on a standby rota for which you receive an additional payment. This would be up to 2 weekends in every 7 weeks and would include evenings and weekends.

What you should bring to the role

• We need someone who’s done a bit of driving and is confident in a medium size vehicle in busy areas with high volume of traffic.
• You will have a customer-facing experience, and you will need to be comfortable visiting domestic houses and businesses.
• You must have a clean manual driving licence.
• Good at planning your routes, are organised and happy to set up your day and work by yourself.
• It’s a plus if you already know a bit about the water industry, but if not, this is a fantastic opportunity to learn.
• Good computer literacy and attention to detail as this is a technical role that requires you to follow detailed procedures.

What’s in it for you?

• Competitive starting salary of £29,349 per annum.
• Use of a company van for business purposes.
• Annual Leave - 24 days holiday per year, increasing to 28 with the length of service. (plus bank holidays)
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process . If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support .

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.