Customer Water Quality Officer

Pertemps Thames Water; Elmbridge; On-site; GBP 17,000 - 24,000; Full time

Job summary

Thames Water in Walton-on-Thames is seeking a Customer Water Quality Officer to visit customer properties, treatment works and reservoirs across a wide area. You will test drinking water samples, maintain records and keep equipment to industry standards.

Working full time on an hourly rate of £14.80, you will support investigations into supply problems and customer complaints, carry out field visits, plan routes efficiently and contribute to a team focused on delivering safe, high-quality water

Qualifications

• A clean, manual UK driving licence.
• Experience in a role with driving and direct customer interaction.
• Confidence to carry out visits to residential and commercial properties.
• Good journey planning skills to work efficiently.
• Organised and able to work independently while staying connected with the team.
• Interest in the water industry and willingness to learn.
• Good computer skills and everyday IT proficiency.

Responsibilities

• Test water samples and maintain sampling records and equipment to industry standards.
• Assist investigations into supply problems and customer complaints and help resolve issues.
• Travel between customer locations and sites across a wide area as part of a busy team.

Skills

Driving licence

Customer facing

Attention to detail

Organisation

Communication

Independent worker

Tools

IT systems

Job description

As a Customer Water Quality Officer in Walton-on-Thames, the post-holder acts as the public face of Thames Water, visiting customer properties, treatment works and reservoirs across a wide area.

Working full time on an hourly rate of £14.80, the officer collects and tests drinking water samples, maintains sampling records and keeps equipment to recognised industry standards.

The position calls for accuracy, strong organisational skills and clear communication, since duties include supporting investigations into supply problems and customer complaints and helping bring them to resolution. Reliable record-keeping and a methodical approach are essential, alongside the confidence to work independently in the field and contribute to a supportive team. You really will be working on the front line and be the face of Thames Water to our customers. Every year, we carry out over 500,000 tests on samples of water that we routinely collect from our treatment works, reservoirs, and randomly selected customer properties, to ensure your drinking water is of the highest quality.

What you’ll be doing as a Customer Water Quality Officer

You’ll spend a lot of time out and about, travelling between customer locations and sites, and working as part of a busy, supportive team across a wide geographical area. You’ll be responsible for testing water samples and making sure sampling records and equipment are maintained to the right industry standards. You’ll also support investigations into supply issues and customer complaints, helping to resolve problems quickly and professionally.

Please note internal title of this role is Water Quality Technician.

What you should bring to the role

• A clean, manual UK driving licence.
• Experience in a role that involve plenty of driving and working directly with customers would be very beneficial.
• Confidence to carry out unplanned visits to both residential and commercial properties, where customers may not be expecting a visit.
• Good journey planning skills to ensure you work efficiently throughout the day.
• Naturally organised and comfortable working independently, while staying connected with the wider team.
• A strong eye for detail and pride in doing things properly.
• An interest in the water industry, with either existing knowledge or a genuine willingness to learn.
• Good computer skills, with confidence using everyday IT systems.

What’s in it for you?

Hourly Pay rate: £14.80

Location: Walton-on-Thames KT12 2EG

Expenses: Excluded

Length of assignment: 26 weeks

Working hours: 38 hours per week, working Monday to Friday from 7:00am to 3:00pm.

With Potential for weekend working once training complete.

Please note you will be on assignment at Thames Water via Pertemps.

As part of the screening process, you will be required to complete an assessment of up to 30 minutes.

Who are we?

At Thames Water, our purpose is crystal clear - to deliver life’s essential service so our customers, communities and planet can thrive. Water is life’s great leveller. Every living thing needs it, every single day. From people to plants, birds to bees, farms to factories, we all need it to thrive, and we’re committed to taking care of it for us all. But keeping water flowing is becoming harder. From scorching summers to wetter winters, extreme weather affects everything from our pipes to our local rivers. We need to keep millions more kettles boiling, public services operating, washing machines spinning, showers running and more, so every drop is more precious than ever.

At Thames Water we recognise that people are at the heart of our business. To help us succeed in providing life's essential service, we need a range of skills and capabilities, representative of society throughout our business. We seek to attract and retain a cultural mix of people who can offer different but complementary attitudes, values, talents, and knowledge. We understand the importance of appreciating and harnessing the unique skills, experiences, background, and differences that everyone brings. Our over-arching diversity and inclusion aim is to ensure Thames Water is a diverse and inclusive great place to work. We encourage applications from everyone and offer extra support for those who need it throughout the recruitment process.

Find out more about working at Thames Water.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.