Customer Learning Manager

Opus Recruitment Solutions; Leeds; On-site; GBP 70,000 - 90,000; Full time

Job summary

Opus Recruitment Solutions is seeking a leader to architect and grow its customer education function from the ground up in Leeds. You will partner with Customer Success, Product and Leadership to launch structured learning programmes that drive platform adoption and ongoing customer value.

You will design onboarding journeys, create engaging training content, and deliver sessions both virtually and in person while building a scalable LMS to support a growing customer base.

Qualifications

• 4–5+ years in Customer Education, Enablement, L&D, Customer Success or related field.
• SaaS or software industry experience.
• Experience building structured learning programmes and training content.
• Excellent presentation and facilitation skills.
• Experience measuring adoption, engagement and learning outcomes.
• Startup or scale-up environment experience.
• Experience implementing or managing an LMS.
• Customer Success Enablement or Product Education experience.
• Experience building a learning function from scratch.

Responsibilities

• Lead customer adoption across the platform.
• Design onboarding programmes and customer learning journeys.
• Build training content, user guides, videos, workshops, and webinars.
• Create a scalable LMS and customer education function.
• Deliver virtual and in-person training sessions.
• Measure adoption, workflow utilisation, and learning effectiveness.
• Gather customer feedback and continuously improve learning experiences.
• Work closely with Product and Customer Success teams to maximise value from the platform.

Skills

Customer education

LMS management

SaaS experience

Learning & development

Presentation skills

Startup experience

Training content design

Customer enablement

Tools

LMS platforms

Job description

This is an opportunity to build and lead the customer learning function from the ground up.

Working closely with Customer Success, Product, and Leadership teams, you will create structured learning programmes that drive customer adoption, platform engagement, and long-term success.

Key Responsibilities

• Lead customer adoption across the platform.
• Design onboarding programmes and customer learning journeys.
• Build training content, user guides, videos, workshops, and webinars.
• Create a scalable LMS and customer education function.
• Deliver virtual and in-person training sessions.
• Measure adoption, workflow utilisation, and learning effectiveness.
• Gather customer feedback and continuously improve learning experiences.
• Work closely with Product and Customer Success teams to ensure customers maximise value from the platform.

Candidate Requirements

• 4-5+ years' experience in Customer Education, Customer Enablement, Learning & Development, Customer Success, or a related field.
• SaaS or software industry experience.
• Experience building structured learning programmes and training content.
• Excellent presentation and facilitation skills.
• Experience measuring adoption, engagement, and learning outcomes.
• Startup or scale-up environment experience.
• Experience implementing or managing an LMS.
• Customer Success Enablement or Product Education experience.
• Experience building a learning function from scratch.